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Cultural Intelligence : A Guide to Working with People from Other Cultures - Brooks Peterson

Cultural Intelligence

A Guide to Working with People from Other Cultures

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Whether traveling abroad or working at home, business people routinely face challenges when it comes to understanding the culture of others. When misunderstandings occur, relationships suffer. The good news is that cultivating cultural intelligence is a skill that can be learned, and Brooks Peterson tells you how.

Packed with dozens of engaging stories, case examples and humorous contemporary cartoons, Cultural Intelligence is the perfect antidote for overcoming cross-cultural differences, improving workplace communication, building solid business relationships and contributing positively to your organization's bottom line.

More than 15,000 people have used the Peterson Cultural Style Indicator. Here, Dr Peterson defines what cultural intelligence is and explores the skills and characteristics required to work effectively with international clients, customers and business partners - or inside any team, department or organization with a rich mix of cultural perspectives.

Using a set of twenty business-oriented dimensions, the author helps you examine your own cultural style and determine that of others in six vital areas: management, strategy, planning, personnel, communication and reasoning. The crowning piece is a powerful set of key action steps for increasing your own cultural intelligence.

Industry Reviews

Cultural Intelligence offers a refreshing departure from traditional discussions of 'diversity' and presents the businss case for understanding and building cutural intelligence...a must-read for HR professionals and their clients. -- Raelyn Trende, Senior Human Resources Representative, Target Corporation
This book contains much needed practical material and relevant advice for the professional in today's global environment. Written in clear and easy-to-understand language, it's the most approachable culture book I've read. -- Angela Qin Zhang, Regional Sales Manager, Asia Pacific, Archer Danieals Midland Company
...An accessible, fascinating book, packed with useful, useable advice that no one who works internationally should ignore. * IGM Notepad *
Basic tenent on learned cultural intelligence is summarized well. Thoughtful tools and useful chapter on using your own language better. * Edge Magazine *

Acknowledgmentsp. vii
Introductionp. 1
What Is Culture?p. 15
Defining Culturep. 16
Culture Analogiesp. 18
Cultural Valuesp. 22
Values and Behaviorsp. 23
Big "C" versus Little "c" Culture Themesp. 24
Stereotypes versus Generalizationsp. 25
Do Cultures Change over Time?p. 28
Five Basic Culture Scalesp. 29
Overlapping the Five Scalesp. 56
Every Culture Ranks Somewherep. 60
The Importance of Culture in Daily Work and Lifep. 63
Cultural Programmingp. 65
The Scale of Differencesp. 67
Bottom-Line Business Choicesp. 71
Areas of Widespread Changep. 72
Taking Your Business Globalp. 78
Cultural Differences Will Always Matterp. 83
What Is Cultural Intelligence?p. 87
Defining Cultural Intelligencep. 88
Multiple Intelligences Theory Factors Inp. 89
The Culturally Intelligent Professionalp. 95
Can Cultural Intelligence Be Increased?p. 98
Gaining Cultural Intelligence--a Processp. 99
Many Ways to View the Worldp. 99
Applying Cultural Intelligence in Daily Work and Lifep. 107
Dos and Don'ts Are a Don'tp. 107
Management Issuesp. 112
Strategy Issuesp. 122
Planning Stylep. 129
People and Communication Issuesp. 131
Reasoning Stylesp. 138
Communication Stylep. 144
Knowing Your Cultural Stylep. 153
Differing Cultural Styles Lead to Clashesp. 153
You Have a Culturep. 154
You Also Have a Communication Stylep. 155
Yes, Cultural Intelligence Is a Soft Skillp. 158
Don't Rely on Local Amateursp. 159
Traits for Successp. 161
What Is Your Cultural Style?p. 167
Learning about Others' Cultural Stylesp. 171
Insularity Is Never Self-Proclaimed!p. 175
Increasing Your Cultural Intelligencep. 177
Weaving Together the Strandsp. 177
Dealing with Differences in the Five Scalesp. 179
Communication Skillsp. 189
Ten Tips for Making the Most of Your Englishp. 190
Learn to Speak a Relevant Foreign Languagep. 196
Be a Sympathetic Native Listenerp. 202
A Word on Using Translators and Interpretersp. 204
Target Country Knowledgep. 209
International Ethical Issuesp. 212
Afterwordp. 219
Appendixp. 221
Recommended Readingsp. 225
About the Authorp. 231
Table of Contents provided by Rittenhouse. All Rights Reserved.

ISBN: 9781931930000
ISBN-10: 1931930007
Audience: Professional
Format: Paperback
Language: English
Number Of Pages: 200
Published: 5th February 2004
Country of Publication: GB
Dimensions (cm): 22.8 x 15.5  x 1.4
Weight (kg): 0.34
Edition Number: 1