| Preface : the tsunami of 26 December 2005, PATA's initial responses | |
| Crisis management in tourism : challenges for managers and researchers | p. 1 |
| Post-crisis forecasting : better make haste slowly | p. 13 |
| Policy response to rural dangers : managing educational visits in the wake of the foot and mouth and E. coli crises | p. 32 |
| The evolution of an emergency management tourism faculty resource | p. 43 |
| Aftermath of crises and disasters : notes for an impact assessment approach | p. 51 |
| Western and Eastern approaches to crisis management for global tourism : some differences | p. 66 |
| Crisis in Bali : lessons in tourism recovery | p. 81 |
| 'Crises' that scare tourists : investigating tourists' travel-related concerns | p. 98 |
| For better or worse : consumer perceptions of factors impacting company crisis outcome | p. 110 |
| Tourism and terrorism : an analytical framework with special focus on the media | p. 129 |
| Factors influencing crisis management in tourism destinations | p. 142 |
| Crisis management and tourism organizations : a comparative study in the European Alps | p. 157 |
| Taiwan's 921 earthquake, crisis management and research on no-escape natural disaster | p. 170 |
| International tourism and infectious disease : managing the SARS crisis in Singapore | p. 186 |
| A proposed model for tourism crisis management : the UK's foot and mouth disease crisis analysed | p. 200 |
| Phuket : tsunami and tourism - a preliminary investigation | p. 217 |
| Tsunamis, earthquakes, volcanism and other problems : disasters, responses and Japanese tourism | p. 234 |
| The 'perfect storm' : turbulence and crisis in the global airline industry | p. 252 |
| Responding to the crises of 2001 : the Australian experience | p. 267 |
| Restoring Kenyan tourism in crisis : Kenyan tourism's response to negative travel advisories 2003 | p. 286 |
| A comparison of pre- and post-9/11 traveller profiles : post-crisis marketing implications | p. 298 |
| Crisis communication response strategies : a case study of the Irish tourist board's response to the 2001 European foot and mouth scare | p. 310 |
| The regional effects of terrorism on tourism : an empirical analysis | p. 327 |
| Sabah's responses to 11 September : a tourism analysis | p. 343 |
| Events in Indonesia : exploring the limits to formal tourism trends forecasting methods in complex crisis situations | p. 353 |
| Reflections and further research priorities | p. 375 |
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