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Hardcover
Published: 31st December 1999
ISBN: 9780792385721
Number Of Pages: 484
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Published: 8th October 2012This work portrays the recognition that the financial services industry is undergoing an ever-increasing rate of change, and that management tools for dealing with this change are not current. It is driven by the twin revolutions of disintermediation and deregulation and combined with technology to form a competitive force within the industry. Recognizing the need for a multi-disciplinary approach to the problem, the editors of this work have called upon colleagues at academic and business institutions to fashion a resource for those who wish to understand the challenges that lie ahead. Whether they write about distribution, regulation, consolidation or diversification, the authors provide a description of the problems and an analysis of potential solutions. Chapters identify sources of value-added for end-users, skews in customer profitability and the increase in consumer price sensitivity that will make profitability in financial services more difficult to attain. As technology improves, customers will have the ability to choose from an assortment of specialized providers to write cheques, make deposits, transfer money, get cash, and pay bills via the Internet. Providers will have to innovate or face a competitive climate of commodity pricing. It will likely result in pressures on firm profits and employee earnings, while providing favourable opts for customers.
| Foreword | |
| Preface | |
| Creating Value in Financial Services | |
| Customer Value Focused Strategies | |
| The Changing Global Environment of Financial Services | |
| Universal Banking: Does it Work? | |
| Universal Banking: A Shareholder Value Perspective | |
| Redefining Customer Relationships in the Age of the Ascendant Customer | |
| Out of the Fog: Creating Value by Assembling and Managing a Portfolio of Services | |
| Challenges of Product Delivery in Emerging Markets | |
| Modeling Services of Financial Institutions in Emerging Markets | |
| Customer Value Focused Services | |
| Creating Value: Evolution and Management of Financial Derivatives | |
| Electronic Commerce and Financial Services: Going for Broke? | |
| The Internet Channel Revolution: The Case of Charles Schwab | |
| Lessons from Developing the Yield Book | |
| Customer Value Focused Systems | |
| Impending Revolution in Corporate Information Technology Departments | |
| Financial Service Networks: Access, Cost Structure and Competition | |
| The Potential for Virtual Work to Enhance Value in Financial Services Firms | |
| Designing Electronic Market Institutions for Bond Trading | |
| Staffing Challenges in Financial Services | |
| Call Centers in Financial Services: Strategies, Technologies and Operations | |
| PruServtrade;: A Call Center Support System | |
| Customer Value Focused Measures of Success | |
| Process Improvement in Financial Services: A Focused Approach | |
| How do Financial Services Stack Up? Findings from a Benchmarking Study of the US Financial Service Sector | |
| Value Creation and Process Management: Evidence from Retail Banking | |
| Bank Productivity: Promises Unrealized | |
| Productivity in Service Industries: Implications of the Boskin Commission Report | |
| Table of Contents provided by Publisher. All Rights Reserved. |
ISBN: 9780792385721
ISBN-10: 0792385721
Audience:
General
Format:
Hardcover
Language:
English
Number Of Pages: 484
Published: 31st December 1999
Publisher: Springer
Country of Publication: US
Dimensions (cm): 24.31 x 16.46
x 3.61
Weight (kg): 0.84
Earn 496 Qantas Points
on this Book
