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Creating a Customer Service Mindset - Jaquie Scammell

Creating a Customer Service Mindset

Paperback Published: 13th June 2018
ISBN: 9780648238782
Number Of Pages: 192

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Creating a customer service mindset is a book in three parts. It starts by looking at some of the best Australian businesses and their leaders with a customer service mindset. These organisations may not get as much street cred or exposure as Google, Amazon or Facebook, but they are leading the way when it comes to delivering superior customer service in the world.

Next it looks at the future of work and the importance customer service and conscious leadership will have on the success of your organisation.

The final part reveals the how you can instil a customer service mindset throughout your organisation by teaching them how to adopt a continuum of behaviours. The catch is that you, as a leader, have to adopt these behaviours, which will impact your employees' performance, which in turn, impacts your customer interactions and loyalty, and then enhances your whole organisation.

ISBN: 9780648238782
ISBN-10: 0648238784
Audience: General
Format: Paperback
Language: English
Number Of Pages: 192
Published: 13th June 2018
Publisher: Major Street Publishing
Country of Publication: AU
Dimensions (cm): 21.01 x 14.0  x 1.14
Weight (kg): 0.25