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Cop Talk : Essential Communication Skills for Community Policing :  Essential Communication Skills for Community Policing - Dr. Virginia Kidd

Cop Talk : Essential Communication Skills for Community Policing

Essential Communication Skills for Community Policing

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Community oriented policing requires increased and improved communication between officers and their community. COP Talk provides officers concrete ways to improve their communication with community members, fellow officers, government agencies, and the media. COP Talk blends proven academic principles with practical skill-building tools tailored to the special needs of police-community interactions. Includes key features to enhance learning and recall: Composite Stories of actual experiences illustrate communication concepts and techniques. Action Clips show how specific communication techniques and strategies have been used successfully in real-life application. Pocket Guides expand on the topic at hand, introduce helpful related information, and summarize complex processes. Activities help officers apply the concepts and practice implementing new techniques. Packed with advice, COP Talk demystifies the art of building relationships, conducting meetings, giving talks, involving the community, problem solving, and getting publicity.

This resource provides practical skill building tools to help law enforcement officers communicate effectively with the community. Community Policing Exchange Provides officers with tools to improve their communication skills with community members, fellow officers, government agencies and the media. Crime Control Digest Any police department that presently has a community oriented policing program, or is thinking of starting one, should get a copy of this book. The Law Enforcement Trainer The Law Enforcement Trainer

Prefacep. v
Introduction: Community Oriented Policing and Communicationp. 1
Philosophy of Community Policingp. 2
Increased Community Expectationsp. 3
Works Citedp. 7
Why They Still Don't Understand When You Told Them So Clearly: The Communication Processp. 9
A Message Sent Is Not a Message Receivedp. 11
Content and Relational Componentsp. 11
One- and Two-Way Communicationp. 12
Communication Contextp. 13
Codesp. 14
The Communication Modelp. 20
Works Citedp. 26
Activitiesp. 27
Getting to Know You: Communicating Interpersonallyp. 31
Pay Attention to Your Relational Messagep. 34
Develop a Supportive Communication Climatep. 35
Listen Activelyp. 40
Respond Sensitivelyp. 42
Use Verbal Techniques to Enhance Communicationp. 45
Be Sensitive to Intercultural Differencesp. 47
Trust: The Ultimate Goalp. 53
Works Citedp. 54
Activitiesp. 55
Camels Are Useful on the Desert: The Work Group Meetingp. 59
Elements of Group Meetingsp. 61
Step-by-Step to a Productive Work Group Meetingp. 70
Challenges of Working in Groupsp. 77
Ice Breakers for Work Groupsp. 81
Works Citedp. 83
Activitiesp. 84
Americans' Greatest Fear: Public Speakingp. 87
Understanding Your Speaking Situationp. 89
Preparing Your Talkp. 93
Dressing Up Your Talkp. 98
Delivering Your Talkp. 101
After Your Talkp. 109
Works Citedp. 110
Activitiesp. 111
The Only Certainty Besides Death and Taxes: Community Meetingsp. 113
Formats for Informational Meetingsp. 116
Formats for Advisory Meetingsp. 120
Formats for Problem-Solving Meetingsp. 123
Planning a Community Meetingp. 128
Conducting the Meetingp. 136
After the Meetingp. 139
The Hostile Audiencep. 140
Ice Breakers for Community Meetingsp. 147
Works Citedp. 149
Activitiesp. 150
Beyond SARA: Creative Problem-Solving Techniques That Workp. 153
Creativityp. 155
Finding Creative Solutions with SARAp. 158
Finding Creative Solutions with Creative Problem-Solving Techniquesp. 161
Developing Your Creativityp. 172
Works Citedp. 172
Activitiesp. 173
Build It and They Will Come: Turning Ideas Into Actionp. 175
Relying on Your Own Powerp. 176
Building Supportp. 179
Organizing the Communityp. 182
Overcoming Oppositionp. 188
Building Support Within Your Agencyp. 189
Works Citedp. 192
Activitiesp. 193
Hello Out There: Communicating Your Successp. 195
Cultivating the News Mediap. 196
Attracting Media Attentionp. 198
Using Specialized Media Channelsp. 203
Setting Up a Web Home Pagep. 206
Have Fun Out Therep. 210
Works Citedp. 211
Activitiesp. 211
Glossaryp. 213
Indexp. 219
Table of Contents provided by Syndetics. All Rights Reserved.

ISBN: 9780965502931
ISBN-10: 0965502937
Audience: General
Format: Paperback
Language: English
Number Of Pages: 230
Published: 1999
Country of Publication: US
Dimensions (cm): 25.4 x 17.78  x 1.91
Weight (kg): 0.5