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Conversations For Change : 12 Ways to Say it Right When It Matters Most - Shawn Kent Hayashi

Conversations For Change

12 Ways to Say it Right When It Matters Most

Paperback Published: 13th September 2010
ISBN: 9780071745284
Number Of Pages: 256

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Remove all obstacles from your road to success by improving the way you communicate with everyone in your life. Executive coach and speaker Shawn Kent Hayashi shows you how to have the kind of conversations that maintain and solidify relationships and address change in a positive way for all involved.

The 12 types of conversations she identifies are for connection, creating, structure, commitment, action, accountability, conflict resolution, breakdown, disengagement, change, appreciation and moving on, and they're vital for growth and success in all roles of your life. Hayashi shows you how to: Simplify but not over-simplify your message Employ effective interpersonal communication techniques Stay focused and resilient Avoid cliches Get more of what you want Reduce stress Propel your career Use timing to your best advantage Improve your relations with others

Utilizing the full range of conversations offers the best chance at succeeding at work, at home, and everywhere in between.

Acknowledgmentsp. vii
Introductionp. ix
Foundations for Every Conversation
Emotional Intelligencep. 3
Values: Workplace Motivatorsp. 19
Communication Stylesp. 33
The 12 Conversations
Overview of the 12 Conversationsp. 53
Conversation for Connectionp. 63
Conversation for Creating New Possibilitiesp. 77
Conversation for Structurep. 93
Conversation for Commitmentp. 103
Conversation for Actionp. 117
Conversation for Accountabilityp. 125
Conversation for Conflict Resolutionp. 143
Conversation for Breakdownp. 157
Conversation for Withdrawal and Disengagementp. 169
Conversation for Changep. 179
Conversation for Appreciationp. 195
Conversation for Moving Onp. 205
Putting It All Together: The Conversation Mapp. 215
Indexp. 227
Table of Contents provided by Ingram. All Rights Reserved.

ISBN: 9780071745284
ISBN-10: 0071745289
Series: Business Skills and Development
Audience: Professional
Format: Paperback
Language: English
Number Of Pages: 256
Published: 13th September 2010
Publisher: McGraw-Hill Education - Europe
Country of Publication: US
Dimensions (cm): 22.0 x 15.0  x 1.0
Weight (kg): 0.34
Edition Number: 1