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Contact US! Trainer's Manual : Call Center English Skills - Jane Lockwood

Contact US! Trainer's Manual

Call Center English Skills

Paperback Published: 21st June 2010
ISBN: 9780521178587
Number Of Pages: 64

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CONTACT US develops high-end professional English language communication skills for the BPO industry. This manual contains a comprehensive introduction to the course, outlining the teaching approach and describing the unit structure in detail. It includes model answers to the activities and keys to exercises as well as photocopiable materials.

ISBN: 9780521178587
ISBN-10: 0521178584
Audience: English as a Second Language (ESL)
Format: Paperback
Language: English
Number Of Pages: 64
Published: 21st June 2010
Publisher: Cambridge University Press
Country of Publication: GB
Dimensions (cm): 29.8 x 21.0  x 0.1
Weight (kg): 0.18