CONTACT US develops high-end professional English language communication skills for the BPO industry. The Coursebook contains 10 units with a total of 100 hours of motivating and highly relevant training material. The units are based on real calls taken from a cross-section of industries.
The units need not be completed in sequence nor in full; the course is designed to allow trainers and students to use materials flexibly from the book according to their needs.
Audience: English as a Second Language (ESL)
Format: Book with Other Items
Number Of Pages: 136
Published: 10th November 2009
Publisher: Cambridge University Press
Country of Publication: GB
Dimensions (cm): 29.7 x 21.0 x 0.6
Weight (kg): 0.42