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Consultancy in public services : Empowerment and transformation - Robert Adams

Consultancy in public services

Empowerment and transformation

Paperback Published: 25th July 2012
ISBN: 9781847424686
Number Of Pages: 256

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Based on the authors' twenty-five year experience of consultancy in the public services, this book develops an empowering approach to thinking about and doing consultancy with public services. It challenges the traditional view that the consultants are brought in as experts and instead examines ways of using consultancy to empower staff, patients, service users and members of the public, so that they can take part in developing, changing, innovating and ultimately transforming these services. The book includes chapters explaining consultancy, on preparing bids, on negotiations and on the importance of assessment and review which are geared towards the needs of those working in public and third sectors, either as or with consultants. It includes a glossary, abbreviations, helpful contacts and websites which are valuable for quick reference and to aid further understanding.

Industry Reviews

"This invaluable book genuinely breaks new ground in the use of consultancies, showing you how to work positively with staff to develop creative solutions in order to provide effective services." Brian Littlechild, University of Hertfordshire

Introductionp. vii
Setting the scenep. 1
Introducing consultancy: an empowerment approachp. 3
Doing consultancyp. 35
Negotiatingp. 37
Contractingp. 53
Engagingp. 73
Empoweringp. 111
Disengagingp. 149
Refl├Ęctionsp. 159
Reflecting on contexts for consultancyp. 161
Reflecting on perspectives on consultancyp. 173
Doing consultancy and transforming public servicesp. 195
Referencesp. 217
Glossary of terms associated with consultancyp. 225
List of abbreviationsp. 229
Intellectual property rightsp. 231
Indexp. 233
Table of Contents provided by Ingram. All Rights Reserved.

ISBN: 9781847424686
ISBN-10: 1847424686
Audience: Professional
Format: Paperback
Language: English
Number Of Pages: 256
Published: 25th July 2012
Publisher: Policy Press
Country of Publication: GB
Dimensions (cm): 23.4 x 15.6  x 1.27
Weight (kg): 0.41

Earn 118 Qantas Points
on this Book