Conquering the complexity in products and services can generate larger contributions to profits and growth than nearly any other business strategy
Here's a guarantee: Somewhere in your business, there is too much complexity. You may also be losing out by having too little complexity where it counts - in the products, services and options you offer to customers. Either way, the impact of complexity is enormous in terms of lost profit and missed growth opportunities.
"Conquering Complexity in Your Business" shows how to break through the ceiling on profits and growth by implementing the three rules for conquering complexity: Eliminating complexity that customers will "not" pay for Exploiting the complexity that customers "will" pay for Minimizing the costs of the complexity you offer
You'll find methods and tools you need to: Identify the offering and process complexity in your business Quantify the impact of that complexity Decide which complexity you want to keep and which to eliminate Select specific approaches to eliminate different kinds of complexity
This knowledge will significantly improve your ability to grow profit, revenue, and shareholder value.
"The cost of complexity isn't offset by what you can charge. Complexity creates opportunities for you to fail your customer." (American Airlines President Gerard Arpey, Wall Street Journal, 9-17-2002)"
Series: General Finance & Investing
Number Of Pages: 352
Published: 12th July 2004
Publisher: McGraw-Hill Education - Europe
Country of Publication: US
Dimensions (cm): 23.6 x 16.1
Weight (kg): 0.66
Edition Number: 1