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Conquering Complexity In Your Business : How Wal-Mart, Toyota, and Other Top Companies Are Breaking Through the Ceiling on Profits and Growth - Michael George

Conquering Complexity In Your Business

How Wal-Mart, Toyota, and Other Top Companies Are Breaking Through the Ceiling on Profits and Growth

Hardcover Published: 12th July 2004
ISBN: 9780071435086
Number Of Pages: 352

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Conquering the complexity in products and services can generate larger contributions to profits and growth than nearly any other business strategy

Here's a guarantee: Somewhere in your business, there is too much complexity. You may also be losing out by having too little complexity where it counts - in the products, services and options you offer to customers. Either way, the impact of complexity is enormous in terms of lost profit and missed growth opportunities.

"Conquering Complexity in Your Business" shows how to break through the ceiling on profits and growth by implementing the three rules for conquering complexity: Eliminating complexity that customers will "not" pay for Exploiting the complexity that customers "will" pay for Minimizing the costs of the complexity you offer

You'll find methods and tools you need to: Identify the offering and process complexity in your business Quantify the impact of that complexity Decide which complexity you want to keep and which to eliminate Select specific approaches to eliminate different kinds of complexity

This knowledge will significantly improve your ability to grow profit, revenue, and shareholder value.

"The cost of complexity isn't offset by what you can charge. Complexity creates opportunities for you to fail your customer." (American Airlines President Gerard Arpey, Wall Street Journal, 9-17-2002)"

Complexity : the silent killer of profits and growth
The overwhelming case for conquering complexityp. 3
Exposing the silent killer : how (and how much) complexity drains time and resources in your businessp. 25
How complexity slows the flow of critical informationp. 41
How conquering complexity drives shareholder valuep. 53
Complexity as a strategic weaponp. 71
Complexity analysis : quantifying and prioritizing your complexity opportunities
Executive overview of complexity analysisp. 86
Identify strategic complexity targets (complexity analysis phase 1)p. 89
Map & quantify the impact of complexity (complexity analysis phase 2)p. 115
Build a complexity value agenda (complexity analysis phase 3)p. 143
Implementing complexity agendas
Simplifying product and service lines : going for big gains in economic profitp. 181
Finding the complexity that customers valuep. 207
Avoiding the big costs : using complexity principles to simplify product designsp. 227
Achieving service and process simplicity : optimizing work flow with Lean, Six Sigma, and complexity toolsp. 247
Using information technology to deliver complexity at lower costp. 261
High-return investments when conquering complexity
Creating a culture that can conquer complexityp. 277
Conquering complexity in your product and service value chainp. 291
Applying complexity principles to mergers and acquisitionsp. 309
Table of Contents provided by Blackwell. All Rights Reserved.

ISBN: 9780071435086
ISBN-10: 0071435085
Series: General Finance & Investing
Audience: Professional
Format: Hardcover
Language: English
Number Of Pages: 352
Published: 12th July 2004
Publisher: McGraw-Hill Education - Europe
Country of Publication: US
Dimensions (cm): 23.6 x 16.1  x 2.8
Weight (kg): 0.66
Edition Number: 1