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Conflict Management : AIM Business Tools Series - Baden Eunson

Conflict Management

AIM Business Tools Series

Paperback Published: 23rd March 2007
ISBN: 9780731406517
Number Of Pages: 160

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Conflict Management is an easy-to-read and high-powered tool for understanding and managing conflict situations.

Conflict can spiral out of control, but if you understand how the spiral works you may be able to prevent it from even beginning.

About the Author

Baden Eunson teaches in the school of English, Communications and Performance Studies at Monash University, and also runs a training and consultancy business. He is the author of numerous books, including the best-selling C21: Communicating in the 21st Century, 2nd edn, John Wiley & Sons.

Required text, easy to follow


This text was a requirement for a counselling unit. Incredibly informative, easy to follow and very reasonably priced too.



Conflict Management

5.0 1


Preface vii

Introduction xi

1 Conflict ? the basics 1

2 Conflict development 11

3 Approaches to managing conflict 23

4 Negotiation ? the basics 43

5 Positions, concessions and interests 55

6 Getting ready to negotiate 67

7 Negotiation styles 85

8 Negotiation tools and planning 91

Conclusion 107

Notes 109

Glossary 115

Index 119

ISBN: 9780731406517
ISBN-10: 0731406516
Series: AIM Business Tools Series
Audience: General
Format: Paperback
Language: English
Number Of Pages: 160
Published: 23rd March 2007
Publisher: John Wiley & Sons Australia Ltd
Country of Publication: AU
Dimensions (cm): 23.0 x 15.5  x 1.0
Weight (kg): 0.19
Edition Number: 1