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Computing Systems for Global Telecommunications : BT Telecommunications Series - S. West

Computing Systems for Global Telecommunications

BT Telecommunications Series

By: S. West (Editor), M. Norris (Editor), S. Stockman (Editor)

Hardcover Published: 31st October 1997
ISBN: 9780412825408
Number Of Pages: 353

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Information systems for very large applications present problems of scale which generate the need for particular software design techniques. The system used by BT for its customer services is usable as a paradigm for any user operating with a large and complex client base. This book will cover some of the more important systems currently deployed by BT to manage its multi-million customer network, the architecture that guides these systems, the evolving technology from which they are built and the future directions in their evolution. Computing Systems for Global Telecommunications is essential reading for software engineers working on all types of large Operational Support Systems; systems designers working for telecommunications providers; advanced undergraduate and postgraduate students and researchers studying software engineering.

Contributors
Preface
An introduction to operational support systemsp. 1
The BT operational support systems architecturep. 8
Applying the BT operational support systems architecturep. 23
Customer service system - past, present and futurep. 35
Operations and maintenance centres - delivering network servicesp. 68
Work Managerp. 91
SMART - improving customer servicesp. 111
A Service system for BT's major customersp. 131
Management of special services - designing for a changing worldp. 141
Multiservice billing system - a platform for the futurep. 160
Customer handling intermediate server - and 'architecture-led' projectp. 193
BT Middleware - software as infrastructurep. 230
Systems management of operational support systems applicationsp. 252
Operational support systems - the global dimensionp. 269
Operational support systems for the futurep. 278
Managing change within BT's operational support systemsp. 292
A glimpse of the futurep. 302
Appendix, Glossaryp. 307
Indexp. 345
Table of Contents provided by Blackwell. All Rights Reserved.

ISBN: 9780412825408
ISBN-10: 0412825406
Series: BT Telecommunications Series
Audience: Professional
Format: Hardcover
Language: English
Number Of Pages: 353
Published: 31st October 1997
Publisher: Chapman and Hall
Country of Publication: GB
Dimensions (cm): 23.5 x 15.5  x 2.24
Weight (kg): 1.54