Simply put, a competency describes the behaviour or
actions that can be seen when a job is being done well.
Organisations use competencies to get consistency in what
they do, ensure people are treated equitably, enhance
communications, improve stakeholder relationships and
establish high standards of quality and performance. The
Competencies Pocketbook explains how to develop a
competency framework, how to assess competencies and how
to reap the benefits from both the individual's and the
organisation's perspective. It also describes why some
competency initiatives don't work and how to make sure
that yours does.