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Communication Skills Handbook  : 3rd Edition - Jane Summers

Communication Skills Handbook

3rd Edition

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The new edition of this popular handbook has been revised and updated to equip contemporary university students with the written and oral communication guidelines they need.

Suitable for use across all disciplines, the handbook provides successful approaches to researching, writing and referencing, along with a wealth of examples and practical tips for preparing and presenting oral reports, essays and assignments.

The handbook is designed to guide students through University studies.

This new edition features chapter tabs to provide quick reference and ease of use.


Handy for first time University students


Easy to follow



A great little reference book


I use this book to help me with writing essays, reports and referencing in th Harvard style. It's really helpful.



Communication Skills Handbook 3E - 3rd Edition

4.5 2


1 General Guidelines for Assessment

1.1 Introduction

1.2 Assignment preparation guidelines

1.3 Writing guidelines

1.4 Presentation guidelines

1.5 Thesis writing

1.6 Making the most of the library

1.7 Summary

2 Referencing

2.1 Introduction

2.2 Unethical behaviour

2.3 Referencing ? general information

2.4 Methods of referencing

2.5 The Harvard system

2.6 In-text references

2.7 LOR entries for paper-based sources ? specific rules and examples

2.8 Electronic referencing method

2.9 LOR entries for electronic sources ? specific rules and examples

2.10 Films, videos, television and online images

2.11 Summary

2.12 Example of the Harvard referencing system

2.13 List of references

3 Report writing

3.1 Introduction

3.2 Report structure

3.3 Summary

4 The case study

4.1 Introduction

4.2 Preparing a case analysis

4.3 The structure of the case analysis report

4.4 Strategic analysis tools

4.5 Summary

4.6 List of references

5 Essay writing

5.1 Introduction

5.2 Selecting the topic

5.3 Analysing the topic

5.4 Planning

5.5 Research

5.6 Writing the essay

5.7 Style

5.8 Sample essay

5.9 Summary

5.10 Some variations on the formal essay structure

6 Oral presentations

6.1 Overview

6.2 Oral presentations at university

6.3 Preparing the presentation

6.4 Delivering the presentation

6.5 Handling questions from the audience

6.6 Computer-based presentation software

6.7 Summary

6.8 Alternatives to oral presentations for distance education students

7 Examination techniques

7.1 Introduction

7.2 General hints

7.3 Pre-examination planning

7.4 Content and style of questions

7.5 Dos and don'ts when answering examination questions

7.6 Summary

8 Winning the 'right' job

8.1 Introduction

8.2 The job search

8.3 Preparing 'my story'

8.4 How will I be 'assessed' by my potential employer?

8.5 Social networking sites

8.6 What do I do after the interview?

8.7 Summary

8.8 List of references

ISBN: 9780470820513
ISBN-10: 0470820519
Audience: Adult Education
Format: Paperback
Language: English
Number Of Pages: 136
Published: 26th August 2009
Country of Publication: GB
Dimensions (cm): 24.5 x 19.2  x 1.1
Weight (kg): 0.39
Edition Number: 3
Edition Type: Revised