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Communication in Construction : Theory and Practice - Andrew Dainty

Communication in Construction

Theory and Practice

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Communication within project-based environments presents special challenges. This is especially true within the construction industry, where interaction tends to be characterised by unfamiliar groups of people coming together for short periods before disbanding to work on other endeavours.

This book examines communication at a number of levels ranging from interpersonal interactions between project participants to corporate communication between organizations. Several non-typical perspectives on the process of communication are introduced to encourage the reader to think about communication in a more innovative manner. The combination of differing perspectives illustrates the diversity of communication problems facing those working within project-based environments. Practical guidance is provided on possible solutions to communication problems, and a number of examples and case studies are presented.

It would be difficult to put another team together with comparable knowledge! In all, this is a solid publication which will hopefully inspire further interest and scientific enquiry into this area. Christopher Gorse International Journal of Architectural Engineering and Design Management ...provides a broad account of communication in construction. Students of construction related subjects will find the book useful, both as a reference and as a source of inspiration for future research. Construction Management and Economics 'An excellent commentary on construction communication' -- Lecturer, University of Bolton

List of figuresp. ix
List of tablesp. xi
About the authorsp. xiii
Prefacep. xv
Acknowledgementsp. xvii
Communication concepts and contextsp. 1
Introductionp. 3
Defining communicationp. 3
The importance of effective communicationp. 6
The principles of effective communicationp. 10
The role and importance of effective communication to the project managerp. 12
The aims, focus and structure of this bookp. 14
Communication concepts and contextsp. 15
From individuals to corporations: communication types and techniquesp. 16
Future directions for construction communicationp. 16
Summaryp. 17
Critical discussion questionsp. 18
The challenges of communicating in the construction project environmentp. 19
The nature of project-based workingp. 20
The communication imperative for construction organisationsp. 25
New communication challenges for the contemporary construction industryp. 35
Communication challenges for the construction project managerp. 40
Summaryp. 42
Critical discussion questionsp. 42
Case study: the importance of effective communication: the design and construction of the New Scottish Parliament in Edinburgh 1997-2004p. 43
Theoretical perspectives on construction communicationp. 53
The development and value of communication theoryp. 53
Theoretical models of communicationp. 55
Applying communication models to constructionp. 59
Communication mediap. 64
Barriers to effective communicationp. 69
Summaryp. 71
Critical discussion questionsp. 72
From individuals to corporations: communication types and techniquesp. 73
Interpersonal communicationp. 75
Defining interpersonal communicationp. 75
The nature of effective interpersonal communication within constructionp. 76
The importance of effective interpersonal communication for construction project performancep. 77
Verbal interpersonal communication in constructionp. 79
Non-verbal interpersonal communication in constructionp. 84
The interplay of verbal and non-verbal forms of interpersonal communicationp. 86
Summaryp. 89
Critical discussion questionp. 89
Case study: inter-professional communicationp. 90
Group and team communicationp. 96
Group development and team rolesp. 96
Factors shaping the success of communication within construction project teamsp. 101
Inter-group communicationp. 110
Summaryp. 121
Critical discussion questionsp. 122
Case study: developing high performance teams: soft and hard communications initiatives at the Simons Groupp. 122
Organisational communicationp. 128
Introductionp. 128
The organisation as an arena for communicationp. 128
Communication as a determinant of organisational structurep. 131
Understanding communication within organisationsp. 132
The nature of communication within construction organisationsp. 137
Managing communication within construction organisationsp. 142
Developing an organisational communication strategyp. 146
Some caveats to improving communication within the temporary involvement climate of the construction projectp. 149
Summaryp. 150
Critical discussion questionsp. 151
Case study: community relations at HBG Construction Ltd: internal and external communicationsp. 151
Corporate communicationp. 160
Introductionp. 160
Defining corporate communicationp. 160
Stakeholder theoryp. 161
Principles of mass communicationp. 162
Managing the corporate image of a construction organisationp. 167
Managing the corporate image of the construction industryp. 174
Communicating corporate and social responsibilityp. 177
Summaryp. 179
Critical discussion questionsp. 179
Case study: corporate communication in relation to sensitive projects: the Yangtze Three Gorges Projectp. 180
Future directions for construction communicationp. 189
Information and communications technologyp. 191
Introductionp. 191
The utilisation of ICT in the construction industryp. 192
Virtual working as a driver for ICT innovationp. 193
The evolution of ICT in constructionp. 194
Some examples of ICT innovations in constructionp. 196
Potential barriers to the uptake of ICT in constructionp. 201
Explaining the industry's reluctance to embrace ICT: differential adoptionp. 205
Realising the potential of ICT in the futurep. 206
The limitations of ICTp. 212
Summaryp. 213
Critical discussion questionsp. 214
Case study: an innovative application of ICT in the construction process: the Stent Handheld Electronic Piling Assistant (SHERPA)p. 214
Conclusions and future directions in construction communicationp. 220
Introductionp. 220
The construction communication contextp. 220
Deconstructing the construction communication challenge for the project managerp. 222
Future construction communication challengesp. 223
The role of communication in enabling changep. 227
The construction project manager as an enabler of communicationp. 228
Some future research directionsp. 229
Summaryp. 230
Critical discussion questionsp. 230
Referencesp. 232
Indexp. 251
Table of Contents provided by Ingram. All Rights Reserved.

ISBN: 9780415327237
ISBN-10: 0415327237
Audience: Tertiary; University or College
Format: Paperback
Language: English
Number Of Pages: 272
Published: 20th January 2006
Country of Publication: GB
Dimensions (cm): 23.5 x 15.9  x 1.47
Weight (kg): 0.43
Edition Number: 1