Communicating Change

Winning Employee Support for New Business Goals

By: T. J. Larkin, Sandar Larkin

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Hardcover | 28 February 1994 | Edition Number 2

At a Glance

Hardcover
252 Pages

Dimensions(cm)
23.62 x 16.51 x 1.02

Hardcover

RRP $72.95

$63.75

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When a company decides to make a major organizational changewhether it's a new emphasis on customer service, quality management, restructuring or downsizingmanagers must get the message through to front-line employees, and enlist their support...or the changes will create more turmoil than progress.

Written for busy managers at all levels, Communicating Change offers specific prescriptions for effecting successful change centered around three guiding principles:

Conveying the message through supervisors
Communicating face-to-face
Making the changes relevant to each work area

In addition, a variety of helpful forms, checklists, sample communications, and surveys help managers to quickly put these principles into action.

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