Communicate, Connect, and Lead

A New Standard for Insurance Adjusters

By: Dr. Karissa Thomas

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Paperback | 24 June 2025 | Edition Number 2

At a Glance

Paperback
144 Pages

Dimensions(cm)
22.86 x 15.24 x 0.86

Paperback

RRP $32.99

$30.25

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Communicate, Connect, and Lead is the definitive guide for today's insurance adjuster-designed to elevate the profession beyond file closures and deadlines. Dr. Karissa Thomas, leadership strategist and creator of Efficient Adjusterâ¢, offers a new standard of communication rooted in emotional intelligence, clarity, and professional presence.

In an industry driven by pressure and precision, this book teaches adjusters how to build trust with policyholders, reduce conflict, and lead with confidence-even in chaotic claims environments. Whether you're an independent adjuster, staff adjuster, or claims team leader, you'll gain real-world strategies for navigating tough conversations, setting boundaries, and becoming the kind of communicator companies want to keep.

This is not just about what you say-but how you say it, who you are when you say it, and the leadership presence you bring into every interaction. For the adjuster who's ready to move beyond scripts and metrics, this book is your blueprint.

Industry Reviews

Communicate, Connect, and Lead is a great read for anyone working in the fast-paced, often chaotic world of insurance adjusting. It offers practical, real-world tools for managing stress, communicating clearly, and leading with confidence-no matter your position. I appreciated how grounded and applicable the advice was, especially the sections on boundary-setting and navigating tough conversations without burning out. This book didn't just offer tips-it helped me shift my mindset and approach work with more calm and control, which is something I really needed. ---Abigail L, Librarian

Grab your headset and your sanity-this book is your new secret weapon!

Let's be real: the claims world can feel like a full-blown circus, and I was tired of being the unicycling clown dodging flaming hoops. Communicate, Connect, and Leadâ¢ totally flipped the script. It's packed with straight-up gold on how to handle the madness with poise, confidence, and just enough sass. I actually started using some of the strategies at work the same day I read them, and guess what? Less chaos, more chill. If you're in insurance and don't read this, you're basically choosing stress. ---Sue E, Reviewer

Communicate, Connect, and Lead is like a tactical vest for your emotions-keeping adjusters calm, clear, and totally unshakable in a profession where chaos is just another Tuesday. ---- Paige T, Reviewer

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