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This practical, hands-on book covers twelve key areas of skill development that enable today's learners to become effective coaches and mentors of tomorrow. It contains useful and serious advice - based on research, theory, and practice - encouraging innovation, improvement, and the type of individual contributions that create an environment of corporate success and continuous learning. Chapter topics include building trust, showing empathy, active listening, using influence tactics, helping others set goals, monitoring performance, giving feedback, encouraging positive actions, discouraging negative actions, training team members, helping others solve problems, helping difficult people, and developing proteges. For team players - especially those in corporate settings - who want to become leaders, supervisors, and mentors.
"Understanding Performance is a helpful section for any supervisor ... Down-to-earth suggestions! ... Straightforward approach ... Great material with realistic illustrations ..." - Diane Paul, Trainer and Instructor "This is a practical, easy to read book that presents information that can be used immediately in a variety of circumstances ... I enjoyed the book very much." - Kristopher Blanchard "Practical skill-building exercises ... questions are thought-provoking ... The action plan-this is a practical, real-life tool that a reader can take away and implement." - Marnie Green, Management Education Group
2. Showing Empathy.
3. Active Listening.
4. Using Influence Tactics.
5. Helping Others Set Goals.
6. Monitoring Performance.
7. Giving Feedback.
8. Encouraging Positive Actions.
9. Discouraging Negative Actions.
10. Training Team Members.
11. Helping Others Solve Problems.
12. Helping Difficult People.
13. Developing Protgs.
Number Of Pages: 192
Published: 3rd June 2004
Country of Publication: US
Dimensions (cm): 10.0 x 10.0 x 10.0
Weight (kg): 0.1
Edition Number: 1