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Coaching and Mentoring : How to Develop Top Talent and Achieve Stronger Performance - Harvard Business School Press

Coaching and Mentoring

How to Develop Top Talent and Achieve Stronger Performance

By: Harvard Business School Press (Compiled by)

Paperback Published: 1st September 2004
ISBN: 9781591394358
Number Of Pages: 176

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Effective managers know that timely coaching can dramatically enhance their teams' performance. Coaching and Mentoring offers managers comprehensive advice on how to help employees grow professionally and achieve their goals. This volume covers the full spectrum of effective mentoring and the nuts and bolts of coaching. Managers learn how to master special mentoring challenges, improve listening skills, and provide ongoing support to their employees. The Harvard Business Essentials series is designed to provide comprehensive advice, personal coaching, background information, and guidance on the most relevant topics in business. Drawing on rich content from Harvard Business School Publishing and other sources, these concise guides are carefully crafted to provide a highly practical resource for readers with all levels of experience and are especially valuable for the new manager. To assure quality and accuracy, a specialized content adviser from a world-class business school closely reviews each volume. Whether you are a new manager seeking to expand your skills or a seasoned professional looking to broaden your knowledge base, these solution-oriented books put reliable answers at your fingertips.

Introductionp. xi
What Coaching Is All About: Its Place in Managementp. 1
Benefitsp. 2
Identifying Coaching Opportunitiesp. 4
A Four-Step Processp. 8
Summing Upp. 9
Preparing to Coach: Keep Your Eyes, Ears, and Mind Openp. 11
Begin with Observationp. 12
Create and Test Your Hypothesisp. 14
Listen Carefullyp. 15
Estimate the Probability of Improvementp. 16
Ask the Employee to Preparep. 18
Summing Upp. 19
Discussion: Where Minds Meetp. 21
Discuss Your Observationsp. 22
Be an Active Listenerp. 27
Listen for the Emotions Behind the Wordsp. 28
Move Discussion to Causesp. 30
Summing Upp. 31
Active Coaching and Follow-Up: Getting Down to Businessp. 33
Obtain Agreement on Goalsp. 34
Create an Action Planp. 36
Begin Coachingp. 39
Give and Receive Feedbackp. 41
Adopt an Appropriate Approachp. 45
Always Follow Upp. 46
Summing Upp. 47
Becoming a Better Coach: Beyond the Basicsp. 49
Conserve Time and Energyp. 50
Create the Right Climatep. 54
Avoid These Common Mistakesp. 57
Understand the Challenge of Team Coachingp. 59
Practice Makes Perfectp. 61
Summing Upp. 62
Executive Coaching: When Bosses Need Helpp. 63
Why Executive Coaching?p. 65
Two Approaches to Executive Coachingp. 67
What to Look for in an Executive Coachp. 70
Summing Upp. 73
Mentoring and Management: Developing Human Assetsp. 75
Mentoring Versus Coachingp. 76
The Benefits and Costs of Mentoringp. 81
Who Should Have a Mentor?p. 84
Summing Upp. 86
The Right Match: Advice for Matchmakersp. 87
What Constitutes a Good Match?p. 88
Bosses as Mentors: Pros and Consp. 89
The Matchmakersp. 93
Recognizing a Good Matchp. 95
One Company's Matchmaking Experimentp. 96
Summing Upp. 98
Being an Effective Mentor: And a Receptive Protegep. 99
Characteristics of Effective Mentorsp. 100
How to Mentor Wellp. 103
For Proteges: How to Make the Most of Mentoringp. 108
Summing Upp. 110
Women and Minorities: Special Mentoring Challengesp. 113
Challenges for Female Employeesp. 115
A Different Fast Track for Minority Americansp. 117
Summing Upp. 119
Beyond Traditional Mentoring: Peers and Networksp. 121
Mentoring Peer-to-Peerp. 123
Network Mentoringp. 127
Summing Upp. 129
Appendix Ap. 131
Appendix Bp. 139
Notesp. 143
Glossaryp. 147
For Further Readingp. 149
Indexp. 153
About the Subject Adviserp. 157
About the Writerp. 158
Table of Contents provided by Ingram. All Rights Reserved.

ISBN: 9781591394358
ISBN-10: 159139435X
Series: Harvard Business Essentials
Audience: Professional
Format: Paperback
Language: English
Number Of Pages: 176
Published: 1st September 2004
Publisher: Harvard Business Review Press
Country of Publication: US
Dimensions (cm): 23.7 x 15.5  x 1.27
Weight (kg): 0.28