Change Management in Information Services

Acclaim for the first edition:- 'This book provides a thorough and thoughtful introduction to this subject ... He [author] does not offer a quick fix but a measured and realist approach to the whole issue of managing change during turbulent times ... I enjoyed reading this book although its tone is serious there are many witty comments hidden in the text. I would certainly recommend this book to anyone who wants to seriously learn about the management of change. It offers the best overview of current thinking on the management of change that I have come across.' Program. '[the book includes] a series of astute and thought-provoking case studies...a useful primer for students and practitioners in search of a refreshing antidote to the overly simplistic and optimistic prescriptions that pervade many management texts.' Library Association Record 'This is a realistic and perceptive guide for senior managers of library, information and IT services. It cuts through to the underlying obstacles to implementing change and offers intelligent and feasible solutions.' European Foundation for Management Development '...presents real solutions to real problems for services spanning the academic, public and commercial sectors.' Long Range Planning 'This book has a wealth of experience to offer senior managers facing the challenges of managing diverse teams at times of change generated by technology abnd increased expectations from users.' Legal Information Management, Vol7, 2007 'Pugh draws on long experience as a lecturer (University of Wales Aberystwyth) to open up and remind us of current thinking on change - times of risk, cross-boundary working, new skills and thechnology and structures, collaborative learning approaches to organizational design, projects and teams, and changing mind-sets and territorialities. All grist to the mill for any newcomer to the field, like a student, and an effective resume of thinking for the busy trainer.' Informati