By the Numbers

Principles of Automotive Parts Management, Second Edition

By: Gary J. Naples

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Paperback | 28 October 2024

At a Glance

Paperback
268 Pages

Dimensions(cm)
25.4 x 20.32 x 1.78

Paperback

$102.44

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In By the Numbers, industry expert Gary J. Naples offers a comprehensive guide to navigating the complexities of modern parts department management. Designed for both new and experienced professionals, this book provides a solid foundation in essential business and personnel management techniques.

Understanding that effective parts management requires more than just product knowledge, the author explores the broader aspects of the role, including:

â¢ Business acumen: Develop the financial and operational skills needed to succeed.

â¢ Inventory management: Optimize stock levels and reduce costs.

â¢ Team leadership: Build and motivate a high-performing team.

â¢ Customer service: Deliver exceptional service to enhance customer satisfaction.

Featuring a new self-assessment tool, Inventory Effectiveness Quotient (IEQ), this book empowers parts managers to measure and benchmark their department's performance.

With clear explanations, practical examples, and real-world case studies, By the Numbers equips readers with the tools and knowledge to excel in today's dynamic automotive industry.

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