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Business Process Outsourcing : The Competitive Advantage - Rick L. Click

Business Process Outsourcing

The Competitive Advantage

Hardcover Published: 8th October 2004
ISBN: 9780471655770
Number Of Pages: 241

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Business Process Outsourcing (BPO) is becoming the new revolution as company's of all sizes are seeking to take advantage of this source of competitive advantage.<br> This book provides a step-by-step approach to understanding the application of Business Process Outsourcing, assessing the BPO opportunity in the company, and then managing the transition to BPO. It serves as a guide to implementing BPO and as a reference source to solving the variety of issues that may arise during a BPO initiative. Each chapter features a case study, insight from a practitioner, focus on how BPO affects people, and ethical considerations.<br> * Discusses both the how and why of business process outsourcing with a straightforward "how to" approach.<br> * Provides managers with the tools to analyse the BPO opportunities for their own firms, as well as techniques and strategies for managing a BPO initiative.<br> * Empowers businesses of all sizes to take advantage of this all-encompassing business revolution.




PART ONE: BPO Overview.

CHAPTER 1: What Is So Revolutionary about BPO?

CHAPTER 2: Who Is Using BPO and How?

PART TWO: To BPO or Not to BPO?

CHAPTER 3: Identify and Select the BPO Opportunity.

CHAPTER 4: Identify and Manage the Costs of BPO.

PART THREE: BPO Vendor Selection.

CHAPTER 5: Identify and Select a BPO Vendor.

CHAPTER 6: BPO Contracts.

PART FOUR: Executing an Outsourcing Project.

CHAPTER 7: Managing the BPO Transition.

CHAPTER 8: Managing the Buyer?Vendor Relationship.

CHAPTER 9: Infrastructure Considerations and Challenges.

CHAPTER 10: Business Risks and Mitigation Strategies.

PART FIVE: The Future of BPO.

CHAPTER 11: Future Potential for BPO.



ISBN: 9780471655770
ISBN-10: 0471655775
Audience: General
Format: Hardcover
Language: English
Number Of Pages: 241
Published: 8th October 2004
Publisher: John Wiley & Sons Inc
Country of Publication: US
Dimensions (cm): 23.25 x 16.15  x 2.26
Weight (kg): 0.47
Edition Number: 1