"Building Total Quality" provides managers with a lucid guide to building, and continuously improving, their company's quality system. In content, the book is based on a total quality management (TQM) model which is capable of describing the "company-market" component in relation to the total quality mission. Starting from the model, the book addresses the fundamental issues of building and continuously improving the company quality system and the management of company processes for maximum effectiveness, efficiency and flexibility. A secondary purpose of the book is to provide a tool for company self-assessment in relation to quality. Company self-assessment is an issue that goes to the heart of the continuous improvement process. The interest in self-assessment, dramatically stirred up in the US by the Malcolm Baldrige National Quality Award and now in Europe by the European Quality Award demands a better understanding of the assessment criteria and the different approaches to self-assessment. The book represents a systematic treatment of the self-assessment issue and should be a useful reading for total quality assessors.
It offers ideas for quality improvement that no management can afford to neglect if it is serious about success. - Quality World; ... a useful contribution to the further development of quality as a business performance improvement process. - Planning Production and Control; I recommend this book for series reading by curious people trying to build and maintain TQM within their company - Manufacturing Engineer
Quality today. The total quality model. The model at work: the improvement planning process. Improvement action and process management. Learning to cope with change and continuous improvement: the education process. The economics of quality. Assessing company quality: self-assessment, certification, quality awards.
Number Of Pages: 303
Published: 31st August 1993
Publisher: Chapman and Hall
Country of Publication: GB
Dimensions (cm): 23.5 x 15.5
Weight (kg): 1.38