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Building Engaged Team Performance : How to Align Your Processes and People to Achieve Game-changing Business Results - Roland R. Cavanagh

Building Engaged Team Performance

How to Align Your Processes and People to Achieve Game-changing Business Results

Hardcover

Published: 12th October 2010
Ships: 7 to 10 business days
7 to 10 business days
$55.90

Use ETM to harness the power of your most valuable resource--"your workforce "

"Building Engaged Team Performance" explains the next wave of business improvement: Driving breakthrough gains using "the people side" of performance in productivity initiatives.

Roland Cavanagh, coauthor of the bestselling "The Six Sigma Way," and Dodd Starbird combine the principles from Total Quality Management (TQM), Six Sigma, Lean, and Socio-Tech Systems to help you harness the massive amounts of "people performance" that is not captured by process improvements alone.

The result is a single, actionable, highly effective process the authors call Engaged Team Performance (ETM)--a groundbreaking method proven to raise the results a workforce delivers alongside the traditional methods of process improvement. Cavanagh and Starbird show that ETM provides an organization with fully two-thirds of its potential improvement compared with one-third that traditional process improvements provide.

Table of Contents

Chapter 1. Engaged Team Performance at a Glance
Chapter 2. A Brief History of Adventures in Business Improvement
Chapter 3. From the Outside In: Understanding the Customer Experience
Chapter 4. Individual Goals: What You Measure is What You Get
Chapter 5. Is it Process or Performance? Both
Chapter 6. Changing Process: The GPS Story and the Power of Lean Six Sigma
Chapter 7. Power to the People: Facilitation and the "Cycle of Change"
Chapter 8. The Right Performance Metrics: Effectiveness and Efficiency
Chapter 9. Team Goals
Chapter 10. The Fluid Organization of the Future: Making the Transformation to ETP
Chapter 11. A Few Words about Generations in the Workforce: Expectations, Rewards, and the Motivation to Excel
Chapter 12. The New Age of Collaboration: New Paradigms in Organization and Competition
Chapter 13. Eight Steps to Deploying Engaged Team Performance in Your Organization
Chapter 14. Sustaining Team Performance
Chapter 15. The Role of Leadership in Enabling ETP
Chapter 16. Breakthrough: The Future of Engaged Team Performance

Acknowledgmentsp. vii
Prologue: The GPS Storyp. ix
Engaged Team Performance, What and Whyp. 1
Engaged Team Performance at a Glancep. 3
"As the Pendulum Swings"-A Brief History of Adventures in Business Improvementp. 9
From the Outside In: Understanding the Customer Experiencep. 25
Individual Goals: What You Measure Is What You Getp. 31
Is it Process or Performance? Both!p. 45
Changing Process: The GPS Story and the Power of Lean Six Sigmap. 61
Power to the People: Facilitation and the Cycle of Changep. 77
The Right Performance Metrics: Effectiveness and Efficiencyp. 97
Team Goalsp. 117
The Fluid Organization of the Future: Making the Transformation to ETPp. 129
Expectations, Rewards, and the Motivation to Excelp. 143
The New Age of Collaboration: New Paradigms in Organization and Competitionp. 153
Deploying Engaged Team Performance within Your Organizationp. 161
Eight Steps to Deploying Engaged Team Performance in Your Organizationp. 163
The Path Forwardp. 187
The Role of Senior Leadership in Enabling Engaged Team Performancep. 189
Breakthrough: The Future of Engaged Team Performancep. 211
Appendix: The GPS Case Studyp. 217
Bibliographyp. 255
Indexp. 259
Table of Contents provided by Ingram. All Rights Reserved.

ISBN: 9780071742269
ISBN-10: 0071742263
Audience: Professional
Format: Hardcover
Language: English
Number Of Pages: 240
Published: 12th October 2010
Publisher: McGraw-Hill Education - Europe
Country of Publication: US
Dimensions (cm): 23.8 x 16.2  x 2.2
Weight (kg): 0.54
Edition Number: 1