Kusy and Essex draw from interviews with leaders in both the private and public sectors, as well as analyze high-profile critical errors made by leaders reported in the press, including those at Enron, Arthur Anderson, and the Catholic church. They further provide leaders with a step-by-step game plan for recovery, while also realistically recognizing that not all failure is recoverable.
I believe Kusy and Essex are doing a great service in discussing the issues surrounding leadership mistakes. This is a practical and must-read handbook for anyone who believes they might make a big mistake. -- John Dasburg, former CEO of Burger King; current Chairman, CEO, co-owner of ASTAR Air Cargo 7 Critical Mistakes shatters the myth that mistakes are something leaders should conceal. Positioned in the context of specific rebound strategies, critical leadership errors can be key resume builders as Kusy and Essex affirm in 7 concrete ways. It's a sure-fire book for coaching others in the fine art of using mistakes to build one's own leadership capacity. -- Gregg Steinhafel, President, Target Stores Breaking the Code of Silence adds a new and practical dimension to our leadership language and philosophy. The rebounding strategies that Drs. Kusy and Essex identify give leaders at every level needed skills in leveraging our mistakes into powerful tools for building new confidence and success. Bravo! -- Frances Hesselbein, Chair of the Board of Governors of the Leader to Leader Institute