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  • Dealing with Difficult People : Fast, Effective Strategies for Handling Problem People - Roy Lilley
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    Roy Lilley
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  • Inspired : 2nd Edition : How to Create Tech Products Customers Love - Marty ) Cagan
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  • Celebrity Service Secret Sauce : The magic ingredient of outstanding customer and team experiences - Geoff Ramm
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    Geoff Ramm
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    Denise Lopez
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  • Building A Story Brand : Clarify Your Message So Customers Will Listen - Donald Miller
    Building A Story Brand
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    Donald Miller
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  • The 10 Principles of Effective Social Media Marketing : Strategies to Guarantee Impact - Jon-Stephen Stansel
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  • Customer Relationship Management : 2nd edition - Ed Peelen
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  • Value Proposition Design : How to Create Products and Services Customers Want - Alexander (Alex) Osterwalder
    Value Proposition Design
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    Alexander (Alex) Osterwalder, Yves Pigneur, Patricia Papadakos, Gregory Bernarda and Alan Smith
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  • The Growth Dilemma : Managing Your Brand When Different Customers Want Different Things - Annie Wilson
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    Annie Wilson and Ryan Hamilton
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  • AI First : The Playbook for a Future-Proof Business and Brand - Adam Brotman
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  • Learning LangChain : Building AI and LLM Applications with LangChain and LangGraph - Mayo Oshin
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  • Delivering Happiness : A Path to Profits, Passion and Purpose - Tony Hsieh
    Delivering Happiness
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  • Building A Story Brand : Clarify Your Message So Customers Will Listen - Donald Miller
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  • Excellence Wins : A No-Nonsense Guide To Becoming The Best In A World Of Compromise - Horst Schulze
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  • This is Marketing : You Can't Be Seen Until You Learn To See - Seth Godin
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  • Customer-Driven Transformation : How Being Design-led Helps Companies Get the Right Services to Market - Joe Heapy
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    Joe Heapy, Oliver King and James Samperi
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  • Persuasion in Your Life - Eric Morris
    Persuasion in Your Life
    Eric Morris and Shawn T. Wahl
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  • Expanding the Digital Frontiers of Business with AI, Gamification, and Metaverse Marketing : Artificial Intelligence AI: Elementary to Advanced Practices - A.V. Senthil Kumar
    Expanding the Digital Frontiers of Business with AI, Gamification, and Metaverse Marketing
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  • Digital Consumer Behavior - Jagdish N. Sheth
    Digital Consumer Behavior
    Jagdish N. Sheth and Varsha Jain
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  • Digital Consumer Behavior - Jagdish N. Sheth
    Digital Consumer Behavior
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  • Who Speaks for the Customer? : Improving Results with a Customer-Centered Framework - Irene F. Lefton
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    Irene F. Lefton
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  • Who Speaks for the Customer? : Improving Results with a Customer-Centered Framework - Irene F. Lefton
    Who Speaks for the Customer?
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    Irene F. Lefton
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    February 12th Release
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  • Stickology : How to Build Unbreakable Connections with Employees and Customers for Life - Stephen Baer
    Stickology
    How to Build Unbreakable Connections with Emplo...
    Stephen Baer
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    February 10th Release
    $49.75
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  • Happiness and Well-Being in Customer Experience : Transformative Research in the Time of AI - Giulia Miniero
    Happiness and Well-Being in Customer Experience
    Transformative Research in the Time of AI
    Giulia Miniero, Carmela Donato, Michela Addis and Francesco Ricotta
    Hardcover
    March 18th Release
    $517.75
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  • Customer Relationship Management : Concepts, Applications and Technologies - Daniel D. Prior
    Customer Relationship Management
    Concepts, Applications and Technologies
    Daniel D. Prior, Stan Maklan and Francis Buttle
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  • Consumer Insight : How to Use Data and Market Research to Get Closer to Your Customer - Merlin Stone
    Consumer Insight
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    Merlin Stone, Bryan Foss and Alison Bond
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    RRP $70.50
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  • Researching Customer Satisfaction and Loyalty : How to Find Out What People Really Think - Paul Szwarc
    Researching Customer Satisfaction and Loyalty
    How to Find Out What People Really Think
    Paul Szwarc
    Paperback
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    RRP $79.25
    $40.99
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  • Dealing with Difficult People : Fast, Effective Strategies for Handling Problem People - Roy Lilley
    Dealing with Difficult People
    Fast, Effective Strategies for Handling Problem...
    Roy Lilley
    Hardcover
    In Stock
    RRP $108.00
    $102.75
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  • Relationship Management in Banking : Principles and Practice - Steve Goulding
    Relationship Management in Banking
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    Steve Goulding and Richard Abley
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  • Stickier Marketing : How to Win Customers in a Digital Age - Grant Leboff
    Stickier Marketing
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  • Services Marketing 3ed : Integrating Customer Focus Across the Firm - Alan Wilson
    Services Marketing 3ed
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  • Executive Engagement Strategies : How to Have Conversations and Develop Relationships that Build B2B Business - Bev Burgess
    Executive Engagement Strategies
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  • Selling Transformed : Develop the Sales Values which Deliver Competitive Advantage - Philip Squire
    Selling Transformed
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    Reality Check
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    Jeremy Dalton
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    Listen Up!
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    Karen Mangia
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  • Buyer Personas, Revised and Expanded : Gain Deep Insight Into Your Customers' Buying Decisions and Win More Business - Jim Kraus
    Buyer Personas, Revised and Expanded
    Gain Deep Insight Into Your Customers' Buying D...
    Jim Kraus and Adele Revella
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  • Strategic Branding in Tourism : Build and Elevate Your Travel Brand Identity - Jamie-Lee Abtar
    Strategic Branding in Tourism
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  • Strategic Branding in Tourism : Build and Elevate Your Travel Brand Identity - Jamie-Lee Abtar
    Strategic Branding in Tourism
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    Hardcover
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    RRP $105.95
    $78.75
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    Customer Success Essentials
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  • The Hospitality Advantage : Embracing the Competitive Power of Exceptional Hospitality in Every Industry - Bruce Craul
    The Hospitality Advantage
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    Bruce Craul
    Hardcover
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  • Ridiculously Easy to Do Business With : A practical guide to giving customers what they want - how and when they want it - David Avrin
    Ridiculously Easy to Do Business With
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    David Avrin
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  • The High Performance Manager : 7 Secrets to Tap the Maximum Potential of Your Team - Pryor Learning
    The High Performance Manager
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    Pryor Learning
    Paperback
    July 14th Release
    $41.75
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  • How to Sell : Everything you need to think, know and do to have greater sales conversations - Steve Radford
    How to Sell
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  • The President's Club Mindset : Inside the Winning Strategies of Tech's Most Successful Salespeople - Bob Kocis
    The President's Club Mindset
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  • The Transformation Economy : Guiding Customers to Achieve Their Aspirations - B. Joseph Pine II
    The Transformation Economy
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    B. Joseph Pine II
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  • Badass - Making Users Awesome - Bert Bates
    Badass - Making Users Awesome
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    The Healthy Medical Call Center
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  • Winning on Purpose : The Unbeatable Strategy of Loving Customers - Fred Reichheld
    Winning on Purpose
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  • The Metail Economy : 6 Strategies for Transforming Your Business to Thrive in the Me-Centric Consumer Revolution - Joel Bines
    The Metail Economy
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  • The Connected Company - Dave Gray
    The Connected Company
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  • Treat Your Customers Like Animals : The Counterintuitive Guide to Increasing Sales Without Selling - John S. McKinstry
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    100 Proven Ways to Acquire and Keep Clients for Life
    The Path to Permanent Business Success
    C. Richard Weylman
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    $44.75
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