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Be Understood or Be Overlooked : Mastering communication in the workplace - Graham Andrewartha

Be Understood or Be Overlooked

Mastering communication in the workplace

Paperback Published: 1st July 2002
ISBN: 9781865089447
Number Of Pages: 256

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In business today there is nothing worse than being overlooked. It is five times more negative than direct criticism and the bad feeling it engenders can last for weeks, eating away at our confidence, making us feel irrelevant.

In Be Understood or Be Overlooked, Andrewartha outlines the home truths of workplace psychology so you can communicate effectively. He takes us on a journey of self-discovery, revealing the critical differences we face in understanding each other.

Using a combination of the latest organisational theory and tested communication methodology, Andrewartha offers advice to help both the individual and organisation thrive.

'We all know good communication is essential to good relationships - at work and home - yet how many of us get it right? Communication Mastery is written with insight, humour and a deep knowledge of the subject. It could help change your life.' - Anne Deveson, Author and filmmaker

'A practical and powerful guide enabling managers to develop excellent communication skills at work.' - Peter J. Dowling, Professor of International Management + Strategy, University of Canberra

'Oh, that explains it. That's where we're different. Not only have I found that I respect the other guy's communication, but I now know how to demonstrate and to acknowledge my style as different too.' - Richard Maurovic, Artist.

Foreword v

Acknowledgments vi

About the author vii

Your official influence dimensions profile viii

Introduction xiii

1 How not to be overlooked within four months 2

2 Understanding and communication 30

3 The evolutionary patterns 52

4 Pattern 1: the speed trap 66

5 Pattern 2: stretching the point 88

6 Pattern 3: the logic loop 112

7 Pattern 4: focus hocus-pocus 132

8 Pattern 5: the blaming game 149

9 Pattern 6: Simon says 167

10 Pattern 7: seeing is believing 185

11 Comprehensive understanding 208




ISBN: 9781865089447
ISBN-10: 1865089443
Series: Mastery
Audience: Tertiary; University or College
Format: Paperback
Language: English
Number Of Pages: 256
Published: 1st July 2002
Publisher: Allen & Unwin
Country of Publication: AU
Dimensions (cm): 23.5 x 16.5  x 1.91
Weight (kg): 0.43
Edition Number: 1