This fifteen-unit course is ideal for both in-service and pre-service students. It deals with the many situations in which hotel employees meet guests, including reception, restaurant and bar work, answering the phone, giving directions, dealing with guests' problems, writing short e-mails and letters, suggesting places to visit and explaining how things work.
Series: Be My Guest Ser.
English as a Second Language (ESL)
Number Of Pages: 66
Published: 19th December 2002
Publisher: Cambridge University Press
Country of Publication: GB
Dimensions (cm): 26.9 x 21.3
Weight (kg): 0.18