well written and easy to understand it will help when you are not sure of your rights and responsibility when it comes to purchasing goods and services. The authors examples were easy to relate to. The part about unwanted work was useful although I think if the work needed to be done and the person refusing to pay it do anything about it could become problematic. when someone else has to pay for the work needed because the other party refused to do anything and the other party could sue the business involved because they had unwanted but needed work done and by what I gathered by consumer rights act they could say well I did not want them to do that so there for I do not have to pay then other laws will come into it. Other than that a good read easy to understand non bias view just straight to the facts about how the law works. If you do not like it well to bad. it is a good reference book so you can refer to before getting all lawyered up or choosing to represent yourself because you are to broke to afford one. Not all lawyers that represent themselves are fools they are just poor $600 per hour might be cheap to some but to others it is a whole 2 pay checks. That is why theses books are good to have because lawyers cost more than most people can afford. Pro bono does not always help as some people hate that. So they would rather. just to get a lawyer to see you cost $500 in 1 meeting. Then the cost of going to court goes up plus their 100 - 600 per hour pay check it all adds up. If you do not know your rights they can walk all over you so it is good that they publish the book and the author wrote consumer rights in a way that if you had to protect yourself you could just scare the person into doing the right thing because sadly not everyone does the right thing. I will differently be referring to this book before getting into any contracts.