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Crucial Conversations : Tools for Talking When Stakes Are High - Kerry Patterson

Crucial Conversations

Tools for Talking When Stakes Are High

Author: Kerry Patterson

Audio CD

Published: 1st August 2013
Ships: 7 to 10 business days
7 to 10 business days
RRP $19.99

The New York Times bestseller that changed the way millions communicate

“[Crucial Conversations] draws our attention to those defining moments that literally shape our lives, our relationships, and our world. . . . This book deserves to take its place as one of the key thought leadership contributions of our time.”
—from the Foreword by Stephen R. Covey, author of The 7 Habits of Highly Effective People

“The quality of your life comes out of the quality of your dialogues and conversations. Here’s how to instantly uplift your crucial conversations.”
—Mark Victor Hansen, cocreator of the #1 New York Times bestselling series Chicken Soup for the Soul®

The first edition of Crucial Conversations exploded onto the scene and revolutionized the way millions of people communicate when stakes are high. This new edition gives you the tools to:

  • Prepare for high-stakes situations
  • Transform anger and hurt feelings into powerful dialogue
  • Make it safe to talk about almost anything
  • Be persuasive, not abrasive
About the Author

Kerry Patterson, Joseph Grenny, Ron McMillan, and Al Switzler are cofounders of VitalSmarts, an innovator in corporate training and organizational performance.


Learning to Lose the Fools Choice


This book has helped, and is continuing to help me deal with the leadership and management issues of a major organisational restructure. I have learnt more through this book (and the audio book which I also purchased) than through more traditional "leadership" and "communication" titles. It's practical and has immediately useful advice. If you have a tough time communicating, especially if emotions or conflict are likely - then read this book!

Melbourne, Australia


Crucial Conversations

5.0 1


ISBN: 9781469266824
ISBN-10: 1469266822
Audience: General
Format: Audio CD
Language: English
Number Of Pages: 4
Published: 1st August 2013
Publisher: Brilliance Corporation
Country of Publication: US
Dimensions (cm): 14.0 x 12.7  x 1.0
Weight (kg): 0.09
Edition Number: 2