Students, newly qualified and diffident teachers faced with challenging behaviour in secondary classes will welcome this accessible resource at a time when the public is focused on poor behaviour and conflict in schools. It will help teachers reduce conflict by developing positive relationship with pupils, creating a calm environment and using non-confrontational communication skills. It also outlines an empathetic approach to understanding and managing disruptive behaviour and defusing aggression. Finally, it includes curriculum ideas and there are techniques to enable teachers to minimize stress, conserve energy and remain calm. Throughout, the emphasis is on the practical detail of how to improve teaching skills and pupil behaviour.