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Anytime, Anywhere : How The Best Bricks- And-clicks Businesses Deliver Seamless Service To Their Customers - Robert Spector

Anytime, Anywhere

How The Best Bricks- And-clicks Businesses Deliver Seamless Service To Their Customers

Paperback Published: 27th November 2002
ISBN: 9780738208039
Number Of Pages: 304

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In Anytime, Anywhere, Robert Spector showcases the pioneering efforts of a dozen companies who are now increasing market share by combining the best of both physical and virtual worlds. From Wells Fargo to Powell's Books to the San Francisco Giants, companies in every industry are discovering that "seamless service"-integrating all elements of the customer experience with consistent messages and execution-offers a competitive edge that technology alone can never achieve. Packed with practical advice and colourful, in-depth stories from the front lines, Anytime, Anywhere shows any business how to meet, and exceed, the expectations of customers through all points of contact.

ISBN: 9780738208039
ISBN-10: 0738208035
Audience: General
Format: Paperback
Language: English
Number Of Pages: 304
Published: 27th November 2002
Country of Publication: US
Dimensions (cm): 19.86 x 14.78  x 2.13
Weight (kg): 0.33
Edition Number: 1