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Advances in the Management of Organizational Quality : Advances in the Management of Organisation Quality - Soumen Ghosh

Advances in the Management of Organizational Quality

Advances in the Management of Organisation Quality

By: Soumen Ghosh (Editor), Donald B. Fedor (Editor)

Hardcover

Published: 20th December 2000
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The series Advances in the Management of Organizational Quality is designed to stimulate thinking on quality-related issues and to facilitate bringing quality into the mainstream of organizational effectiveness. This volume spans a broad range of topics from the transference of quality practices across multinational boundaries to the role of performance feedback systems in achieving quality-based objectives. The papers push the boundaries of traditional conceptualizations of quality and shed new light on important topics.

List of contributors
Preface
Quality, productivity and complexity: designing firms to ride the waves and shoot the rapids of turbulent competition
TQM from a systems feedback perspective
A multilevel examination of reward and recognition in the total quality organization
The role of culture in the globalization of TQM programs in MNCs
Customer service citizenship behavior: bridging the employee-customer relationship
US policy deployment: a discussion of US implementations of Hoshin Kanri
The role of information and analysis in organizational quality improvement
Table of Contents provided by Publisher. All Rights Reserved.

ISBN: 9780762307395
ISBN-10: 0762307390
Series: Advances in the Management of Organisation Quality : Book 5
Audience: Professional
Format: Hardcover
Language: English
Number Of Pages: 284
Published: 20th December 2000
Publisher: Emerald Publishing Limited
Country of Publication: US
Dimensions (cm): 23.4 x 15.6  x 1.7
Weight (kg): 0.58