| Foreword | p. ix |
| Preface | p. xv |
| Acknowledgments | p. xix |
| About the Authors | p. xxiii |
| Web Added ValueÖ | p. xxv |
| Macro Transformative Issues and Supply Chain Disruptions | p. 1 |
| Dramatic Change | p. 2 |
| A Shift in Competition | p. 3 |
| Politicians Are Behind (as Usual) | p. 4 |
| Transformative Issues | p. 5 |
| Fools, Geniuses, Plans, and No Plans | p. 7 |
| Silver Bullets | p. 8 |
| So, Why Is Transformation Necessary Today? | p. 9 |
| Globalization | p. 11 |
| The Global Idea Market | p. 13 |
| Giant Wealth Transfer | p. 15 |
| Wall Street's Short-Term Demands | p. 16 |
| Innovation | p. 17 |
| What Is Happening in Today's Marketplace | p. 18 |
| Where to from Here? | p. 21 |
| What Is the Result of These Changes? | p. 22 |
| Conclusion | p. 25 |
| References | p. 25 |
| How Do We Know We Have Problems? | p. 27 |
| A Framework for Analysis | p. 28 |
| An Assessment Questionnaire | p. 32 |
| An Assessment Methodology | p. 33 |
| Demand Review | p. 42 |
| Definitions | p. 42 |
| Requirements | p. 42 |
| Conclusion | p. 49 |
| References | p. 50 |
| How Can We Convince the Organization? | p. 51 |
| So, What Does It Take? | p. 52 |
| So, What Are the Strategic Imperatives for Supply Chain Transformations? | p. 54 |
| The Process of Transformation | p. 55 |
| A Phased Approach to Transformative Change: Using Behavioral Change Levers | p. 56 |
| Leadership | p. 61 |
| Communications | p. 64 |
| Commitment | p. 66 |
| Education and Training | p. 68 |
| Organization and Workforce Transition | p. 69 |
| A Results Orientation | p. 71 |
| Conclusion | p. 71 |
| References | p. 72 |
| Stop the Bleeding | p. 73 |
| Show Me the Money | p. 74 |
| The Supply Chain Challenge | p. 81 |
| What Are You Really Going to Do? | p. 83 |
| Ensure Collaboration | p. 96 |
| Conclusion | p. 97 |
| References | p. 97 |
| Develop Transformative Collaborative Supply Chains | p. 99 |
| Sequence Is Important | p. 102 |
| Designing Collaborative Supply Chains | p. 105 |
| Conclusion | p. 112 |
| References | p. 113 |
| Multiple Supply Chains: Robbing Peter to Pay Paul-But Why Are Both Unhappy? | p. 115 |
| Customer Satisfaction with the Buying Experience | p. 123 |
| Design of Multiple Supply Chains | p. 128 |
| The Hard Stuff Is the Soft Stuff | p. 129 |
| The Soft Side | p. 129 |
| The Hard Side | p. 131 |
| Soft-Sided Issues in Transitioning to Effective Supply Chain Process Design | p. 132 |
| Conclusion | p. 133 |
| References | p. 134 |
| Nine Key Initiatives for Transformation | p. 135 |
| Linked Supply Chain Strategic Plan | p. 136 |
| Collaborative Supply Chain Maturity Path | p. 142 |
| Global Supply Chain Leverage | p. 148 |
| Collaborative e-Business | p. 150 |
| Third-Party Logistics | p. 152 |
| Total Supply Chain Aggregation | p. 155 |
| The Risk Management Process | p. 156 |
| The Integrated Total Cost Reduction Process | p. 158 |
| Strategic Staffing and Organizational Development | p. 165 |
| Conclusion | p. 169 |
| References | p. 169 |
| Epilogue-Some Final Thoughts from the Authors | p. 171 |
| The Transformation Visioning Process Tool | p. 177 |
| Develop a Vision | p. 178 |
| The Roadmap | p. 178 |
| Conclusion | p. 189 |
| Reference | p. 190 |
| The Transformation Benchmarking Process Tool | p. 191 |
| What Is Benchmarking? | p. 192 |
| Success Factors | p. 194 |
| Steps in the Benchmarking Process | p. 197 |
| Doing It Successfully Versus Unsuccessfully | p. 198 |
| Finding Benchmarking Partners | p. 201 |
| Measuring Results | p. 201 |
| Sources of Benchmarking Data | p. 202 |
| The APQC Code of Conduct | p. 203 |
| References | p. 206 |
| The Supply Chain Transformation Maturity Assessment Tool© | p. 207 |
| About the Tool | p. 208 |
| Illustrating the Tool | p. 210 |
| The Tool in Review | p. 245 |
| The Final Task | p. 245 |
| Conclusion | p. 246 |
| References | p. 246 |
| Index | p. 249 |
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