All day long, managers deal with one challenge or another: complaints from staff, delegating work no one wants to do, jealousy and hurt feelings, performance reviews, even ""small"" problems like telephone abuse. It's exhausting This book gives time-pressed managers succinct, pragmatic ""tools"" for taking action instantly on more than 65 common problems. For each problem, the book presents: 1. A brief case study that demonstrates the on-the-job problem in clear, human terms that anyone can relate to 2. Insightful analysis of the case study, explaining the issues that need to be addressed 3. Specific tools that help solve the situation, including step-by-step guidelines, checklists, standard procedures...and lots of practical advice.
Planning, delegating and managing for performance success; hiring and other staffing responsibilities; team-building responsibilities; communicating for positive results; creating a motivational work environment; leadership; handling problems and resolving conflicts; employee development; time and stress management.
Series: Guide for Solving Day-To-Day Problems on the Job
For Ages: 18+ years old
Number Of Pages: 256
Published: 25th October 1999
Publisher: AMER MANAGEMENT ASSN INC
Country of Publication: US
Dimensions (cm): 23.17 x 15.49
Weight (kg): 0.39
Edition Number: 1