From the parking lot to the exam room, doctors can improve the physical surroundings for their patients, yet often they do not. Given the numerous and varied duties doctors must perform, it may fall to the design profession to implement changes, many based on research, to improve healthcare experiences. From location and layout to furnishings and positive distractions, this book provides evidence-based information about the physical environment to help doctors and those who design medical work spaces improve the experience of health care. In addition to its research base, a special aspect of this book is the integration of relevant historical material about the office practice of physicians at the beginning of the 20th century. Many of their design solutions are viable today. In addition to improving the physical design of healthcare facilities, I have a personal reason for writing this book. Both of my grandfathers were physicians, as were my father and his brother. My mother and her mother were nurses. I worked in a hospital during college, and I have lived long enough to visit a good many practitioners' offices in medical office buildings and ambulatory care settings. This book addresses an overlooked location of care: the doctor's office suite.
Preface; Acknowledgments; Introduction; Role of evidence-based design; The patient-centered care movement, Planetree, and the Center for Health Design; Green design, sustainability, and technology; ADA and HIPAA; The role of evidence; Unifying themes in this book; A call to action; Chapter 1. Office Location, Signage, and Identity: Where and Who You Are; Overview: Schemas and patients' expectations; Location; Signage; Parking; Exterior landscaping and image: An overview; Chapter 2. Arriving, Waiting, and Taking Vitals: Setting the Stage; Overview; The spatial continuum: From entrance and reception to interior spaces; Reception space: Expectations and functions; The waiting room: Territoriality, personal space, and privacy; Lighting; Furnishings; Staff areas; The toilet room (restroom); Chapter 3. Consultation and Examination Spaces: "You Feel Healthier When You're Dressed"; Overview; Anxiety and the medical consultation; Models of consultation; Privacy concerns: Overview; Illumination: Properties of lighting and dynamic lighting systems; Personalization in the office suite; The psychotherapist's office: Continuous consultation and examination; Consultation and exam spaces: A century ago; Chapter 4. The Ambient Environment: Changing the "Sick People's" Atmosphere; Overview: The waiting room should "lose its 'sick people's' atmosphere"; Ambient characteristics: Control, positive distraction, and personalization; Giving patients control and permission; The senses: Visual stimulation and positive distraction; Nature: The real deal; Music as positive distraction; Complimentary food and beverages; Other senses; Safety in the medical suite: By regulation and by association; Closing thoughts; Further reading; Index.
Tertiary; University or College
Number Of Pages: 184
Published: 23rd April 2014
Dimensions (cm): 24.6 x 18.9
Weight (kg): 0.52