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Winner of the Shingo Prize for Research and Professional Publication, 2009
The international bestseller "The Toyota Way" explained the company's success by introducing a revolutionary 4P model for organizational excellence-Philosophy, People, Process, and Problem Solving. Now, in "Toyota Culture," preeminent Toyota authorities Jeffrey Liker and Michael Hoseus reveal how Toyota selects, develops, and motivates its people to become committed to building high-quality products-and how you can do the same for your company.
"Toyota Culture" examines the "human systems" that Toyota has put in place to instill its founding principles of trust, mutual prosperity, and excellence in its plants, dealerships, and offices around the world. Beginning with a look at the evolution of the Toyota culture and why its people are the heart and soul of the Toyota Way, the authors explain the company's four-stage process for building and keeping quality people: Attract, Develop, Engage, and Inspire.
Drawing upon numerous examples from Liker's decades of research as well as Hoseus' insider access as a Toyota manager, Toyota Culture gives you the tools you need to: Find competent, able, and willing employees Start training and socializing your people as you hire them Establish and communicate key business performance indicators at every level of your organization Train your people to solve problems and continuously improve processes in their daily work Develop leaders who live and teach your company's philosophy Reward top performance-and offer help to those who are struggling
Fascinating vignettes of Toyota's innovative culture highlight the nuances of translating and recreating a people-centric culture in factories and offices across the globe. These exclusive, behind-the-scenes details are just what your company needs to successfully learn from "The Toyota Culture."
| What is Toyota Culture? | p. 1 |
| The DNA of Toyota Lies in Its Culture | p. 3 |
| The Human Systems Model | p. 35 |
| Toyota Way + Local Environment + People = Success | p. 51 |
| The Quality People Value Stream | p. 75 |
| Attract Competent and Trainable People | p. 77 |
| Developing Competent and Able People | p. 105 |
| Engaging Competent and Willing People in Continuous Improvement | p. 149 |
| Inspiring People to Be Committed to the Company, Family, and Community | p. 189 |
| People Supporting Processes | p. 223 |
| Work Groups and Team Problem Solving | p. 227 |
| Clean and Safe Workplace | p. 261 |
| Two-Way Communication and Visual Management | p. 289 |
| Servant Leadership | p. 317 |
| Organizational Supporting Processes | p. 339 |
| Communities and Tools for Stable Employment | p. 341 |
| Fair and Consistent HR Policies and Practices | p. 363 |
| Slow Promotion and Rewards for Teamwork | p. 389 |
| Hoshin Kanri and Floor Management Development System | p. 427 |
| Learning from Toyota About Growing a Lean Culture | p. 459 |
| Levelling Up Toyota Culture at Toyota Motor Sales | p. 463 |
| The Lexus and Scion Stories | p. 481 |
| Developing Your Culture of Quality People for Long-Term Mutual Prosperity | p. 501 |
| Bibliography | p. 549 |
| Index | p. 553 |
| Table of Contents provided by Blackwell. All Rights Reserved. |
ISBN: 9780071492171
ISBN-10: 0071492178
Audience:
Professional
Format:
Hardcover
Language:
English
Number Of Pages: 288
Published: 20th December 2007
Dimensions (cm): 23.62 x 16.26
x 3.43
Weight (kg): 0.945
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