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The Skilled Helper : A Problem-management and Opportunity-development Approach to Helping : 10th Edition - Gerard Egan

The Skilled Helper

A Problem-management and Opportunity-development Approach to Helping : 10th Edition


Published: 1st January 2013
Ships: 5 to 9 business days
5 to 9 business days

Over the past 30 years, Egan's The Skilled Helper has taught thousands of students like you a proven, step-by-step counseling process that leads to increased confidence and competence. Internationally recognized for its successful problem-management and opportunity development approach to effective helping, the text emphasizes the collaborative nature of the therapist-client relationship and uses a practical, three-stage model that drives client problem-managing and opportunity-developing action. As you read, you'll also gain a feeling for the complexity inherent in any helping relationship. In this tenth edition, Egan now makes use of his version of the "common factors" approach, which gives new meaning and vitality to the book's themes, as well as to the use of the problem-management model to organize and give coherence to those themes.

About the Author

Gerard Egan, Ph.D., is Emeritus Professor of Psychology and Organizational Studies at Loyola University of Chicago. He has written over a dozen books and currently writes in the areas of communication, counseling, business and organization effectiveness, management development, leadership, the management of innovation and change, and organization politics and culture. He also conducts workshops in these areas both in the United States and abroad and is a consultant at a variety of companies and institutions worldwide.


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Worthwhile reading for nurses

By Linda the nursing student

from Lismore NSW

About Me Bookworm

Verified Buyer


  • Informative
  • Well Written


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    Great reference for nursing students
    Helpful with assessment tasks

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    Preface to the Tenth Editionp. ix
    A Guide To the Tenth Editionp. xii
    Laying the Groundworkp. 1
    The Ingredients of Successful Helpingp. 3
    Formal and Informal Helpers: A Very Brief Historyp. 4
    What Helping Is Aboutp. 5
    The Ingredients of Successful Helpingp. 13
    Embracing and Befriending the Uncertainties Inherent in Helpingp. 29
    Moving from Smart to Wise: Managing the Shadow Side of Helpingp. 33
    The Helping; Relationship and the Values That Drive Itp. 36
    The Helping Relationshipp. 37
    The Values That Drive the Helping Relationshipp. 44
    Respect as the Foundation Valuep. 46
    Empathy as the Primary Orientation Valuep. 48
    Proactive Appreciation of Diversityp. 51
    Self-Responsibility as an Empowerment-Focused Valuep. 58
    A Bias for Action as an Outcome-Focused Valuep. 65
    Shadow-Side Realities in the Helping Relationshipp. 67
    The Therapeutic Dialogues Communication and Relationship-Building Skillsp. 69
    Empathic Presence: Tuning In and Listeningp. 71
    The Importance of Communication Skills in Helpingp. 72
    Dialogue-Focused Interactions with Clientsp. 73
    Visibly Tuning In: The Importance of Empathic Presencep. 74
    Active Listening: The Foundation of Understandingp. 80
    Listening to the Key Ingredients of Successful Therapyp. 97
    The Shadow Side of Listening: Forms of Distorted Listeningp. 100
    Empathic Responding: Working at Mutual Understandingp. 104
    Introduction to Responding Skills and the Importance of Empathic Relationshipsp. 105
    The Three Dimensions of Responding Skills: Perceptiveness, Know-How, and Assertivenessp. 109
    Responding with Empathyp. 112
    Becoming Competent and Confident in Responding with Empathy: Principles and Guidelinesp. 120
    Tactics for Responding with Empathyp. 127
    A Case: Mara, the Client and Carlos, the Helperp. 128
    The Shadow Side of Respondingp. 131
    The Art of Probing and Summarizingp. 135
    Nudgingp. 135
    The Art of Probingp. 136
    The Art of Summarizing: Providing Focus and Directionp. 149
    Mara and Carlos Revisitedp. 153
    The Shadow Side of Communication Skills: Essential, But Not Everythingp. 155
    Developing Proficiency in Communication Skillsp. 156
    Facilitating Client Self-Challenge: From New Perspectives to New Behaviorp. 158
    Self-Challenge: The Basic Conceptp. 159
    Inviting Clients to Challenge the Blind Spots at the Root of Dysfunctional Thinking, Emotional Expression, and Behaviorp. 171
    Specific Skills for Helping Clients Challenge Their Blind Spots and Move to New Perspectivesp. 175
    Helper Self-Challengep. 191
    Guidelines for Effective Invitations to Self-Challengep. 192
    The Challenges Related to Helping Clients Manage Reluctance and Resistancep. 199
    Guidelines for Helping Clients Move Beyond Reluctance and Resistancep. 204
    The Role of Negotiation in Challengep. 208
    The Shadow Side of Helpersp. 211
    The Skilled Helper Problem-Management and Opportunity-Development Approach to Helpingp. 215
    The Ingredients of Successful Therapy: A Reviewp. 216
    An Introduction to the Problem-Management Processp. 219
    An Overview of the Stages of Problem Managementp. 222
    Flexibility in the Use of the Problem-Management Processp. 224
    Stages of Change and Client Readiness for Changep. 227
    Integrative Eclecticism: The Ongoing Search for Best Practicep. 229
    "How Are We Doing?"-Ongoing Evaluation of the Helping Processp. 231
    Understanding and Dealing with the Shadow Side of Helping Modelsp. 232
    Stage I-A: Help Clients Tell Their Storiesp. 236
    A Brief Introduction to Stage Ip. 237
    Task I-A: Help Clients Tell Their Storiesp. 239
    Guidelines for Helping Clients Tell Their Storiesp. 241
    Help Clients Move into Action Right from the Beginningp. 255
    Stage I: Task I-B: The Real Story Task I-C: The Right Storyp. 259
    Task I-B: The Real Storyp. 260
    Mara and Carlos in I-Bp. 261
    Help Clients Challenge Themselves to Participate as Fully as Possible in the Helping Processp. 262
    Immediacy: Dealing with Issues in the Helping Relationship Itselfp. 266
    The Wider Use of I-B: Rising to the Challengep. 269
    Task I-C: The Right Storyp. 270
    Help Clients Work on Issues That Will Add Value to Their Livesp. 270
    Principles for Helping Clients Work on Issues That Make a Differencep. 271
    The Wider Use of I-C: Making the Right Choicesp. 279
    Stage II: Designing Problem-Managing Goals Task II-A: Possibilities for a Better Futurep. 282
    An Introduction to Stage IIp. 283
    The Role of Hope in Therapyp. 286
    Task II-A: Help Clients Discover Possibilities for a Better Futurep. 288
    Skills for Identifying Possibilities for a Better Futurep. 289
    Cases Featuring Possibilities for a Better Futurep. 299
    Stage II: Task II-B: Goals, Outcomes, Impact Task II-C: Commitmentp. 303
    The Power of Goal Settingp. 304
    Task II-B: Goals, Outcomes, Impact: Help Clients Move from Possibilities to Choicesp. 306
    Flexible Guidelines in Helping Clients Set Goal for Themselvesp. 308
    What Kind of Change Do Clients Need and How Much?p. 320
    Emerging Goalsp. 326
    Task II-C: Help Clients Commit Themselves-"What Am I Willing to Pay for What I Want?"p. 327
    Help Clients Commit Themselves to a Better Futurep. 328
    Great Expectations: Encourage Client Self-Efficacy-"I Can, I Will"p. 333
    Stage II and Actionp. 337
    The Shadow Side of Goal Settingp. 339
    Stage III: Planning the Way Forwardp. 342
    The Three Tasks of Stage IIIp. 343
    Mara and Carlos Revisited: Mara's Goalsp. 344
    Task III-A: Help Clients Develop Strategies for Accomplishing Their Goalsp. 346
    Principles for Helping Clients Discover Viable Strategies for Accomplishing Goalsp. 346
    Task III-B: Help Clients Choose Best-Fit Strategiesp. 352
    Bud's Amazing Odysseyp. 352
    Criteria for Choosing Goal-Accomplishing Strategiesp. 353
    A Balance-Sheet Method for Choosing Strategiesp. 357
    Help Clients Link Best-Fit Strategies to Actionp. 358
    The Shadow Side of Selecting Strategiesp. 359
    Task III-C: Help Clients Formulate Viable Plansp. 361
    Shaping the Plan: Two Casesp. 364
    Principles for Humanizing the Mechanics of Constructive Changep. 366
    Ready-Made Action Programsp. 370
    Implementation: Making It All Happenp. 373
    Introduction to Implementationp. 374
    Mara Moves into Actionp. 375
    Help Clients Move from Planning to Action: Principles of Effective Implementationp. 377
    Social Support and the Importance of Challengep. 386
    The Shadow Side of Implementing Changep. 391
    Resilience: People's Ability to Hold Themselves Together, Bounce Back, and Growp. 396
    Getting Along Without a Helper: A Striking Casep. 401
    Choosing Not to Changep. 402
    Revisiting the Key Ingredients of Successful Therapyp. 403
    Referencesp. 405
    Name Indexp. 450
    Subject Indexp. 456
    Table of Contents provided by Ingram. All Rights Reserved.

    ISBN: 9781285065717
    ISBN-10: 1285065719
    Series: Hse 123 Interviewing Techniques
    Audience: Tertiary; University or College
    Format: Hardcover
    Language: English
    Number Of Pages: 480
    Published: 1st January 2013
    Publisher: Cengage Learning, Inc
    Dimensions (cm): 23.4 x 16.5  x 2.3
    Weight (kg): 0.77
    Edition Number: 10