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The Executive Guide to Implementing Quality Systems Total Quality Management - Peter Mears

The Executive Guide to Implementing Quality Systems Total Quality Management

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The authors present a unique system for continuous quality improvement. The book shows managers how to lead more effectively, inspire, initiate, organize, and maintain a quality improvement system in their organizations.

Preface
Authors
Leadership for Continuous Quality Improvementp. 1
Creating a Sense of Urgencyp. 23
Establishing Directionp. 29
Supporting Strategies and Guiding Principlesp. 41
The Quality Council: A Structure for Continuous Quality Improvementp. 51
Roles of a Successful Quality Councilp. 69
Reporting and Evaluating Quality Resultsp. 107
Empowerment, Engagement, and Encouragementp. 123
Understanding the Consumerp. 145
Implementing a Consumer-Focused Measurement Systemp. 153
Defining Consumer Qualityp. 171
Improving Servicesp. 185
Quality Systems: ISO and Baldrigep. 201
Table of Contents provided by Blackwell. All Rights Reserved.

ISBN: 9781884015533
ISBN-10: 1884015530
Audience: General
Format: Paperback
Language: English
Number Of Pages: 230
Published: August 1995
Dimensions (cm): 27.9 x 21.6  x 1.3
Weight (kg): 0.56