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The Coaching at Work Toolkit : A Complete Guide to Techniques and Practices - Perry Zeus

The Coaching at Work Toolkit

A Complete Guide to Techniques and Practices

Paperback

Published: 28th February 2002
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Recent studies show that life skills coaching, executive coaching and business coaching are all effective ways of achieving sustainable growth, change and development in an individual, group or organisation.

"The Coaching at Work Toolkit" is the first comprehensive, practical resource for coaches in the use of the theories, tools, techniques and practices that affect learning and change. This book offers coaching tools and psychology-based techniques and is a much-needed guide to understanding the practice of coaching and applying the theories and language associated with it.

The employment of life skills coaching, executive coaching and business coaching is being heralded as the way to create organisations of the future. Anyone interested in achieving their best and staying ahead of the competition should read this book. Through the use of case studies, practical instructions and application guidelines, the authors have provided models, principles and techniques that enable professional coaches to achieve breakthrough results.

For the past ten years the authors, first as practitioners and then as educators, have worked closely with colleagues across the globe to develop coaching techniques that produce positive, measurable, lasting change.

This book builds upon the success of the authors' first general coaching reference "The Complete Guide to Coaching at Work." This title focused on the nature of coaching, coaching models and frameworks, and the competencies for successful coaches.

Suzanne Skiffington and Perry Zeus have trained hundreds of coaches around the world. Through their internationally renowned coach training school, 1 to 1 Coaching School they have worked with established and new coaches, professionals and managers/leaders of organisations, consultants, groups and the academic community.

About the authorsp. v
Prefacep. xv
Coaching--the new technology for learning and changep. 1
Coaching at work todayp. 2
Some general benefits of coachingp. 3
Some misconceptions about coachingp. 5
The history of coachingp. 6
The philosophical underpinnings of coaching todayp. 8
Coaching in relation to other professionsp. 10
Who can coach?p. 12
Coaching practice niche areasp. 14
Coaching modelsp. 19
Coaching and learningp. 20
Change in organisationsp. 24
Coaching and organisational changep. 25
A systems perspectivep. 25
The coach as change agentp. 29
Coaching competenciesp. 30
Personal changep. 31
Managers and coachingp. 37
The impacts of introducing a coaching culturep. 42
Stress in organisationsp. 43
Learning organisationsp. 46
Models of organisational changep. 49
The role of the coach--guidelines for introducing a coaching programp. 52
Resistance to change in organisationsp. 53
The coaching process--guidelines and protocolsp. 59
The four phases of coachingp. 60
Establishing the coaching partnershipp. 60
Action planningp. 76
The coaching cyclep. 77
Evaluation and follow-upp. 79
Coaching tools and techniquesp. 83
Assessment issues and profilesp. 88
Why is assessment necessary?p. 89
Benefits of assessmentp. 89
Factors that may interfere with assessmentp. 90
Types of profilesp. 91
Individual profilesp. 92
Small business profilesp. 95
Organisational work performance profilesp. 98
Leadership profilesp. 105
Personal style profilesp. 110
Self-assessment profilesp. 116
Personality as a coaching toolp. 121
Personality characteristics of a successful coachp. 121
Coach-coachee mismatchesp. 128
Taking ownershipp. 130
Commitmentp. 130
Trustp. 138
Pridep. 142
Self-awarenessp. 143
Developing self-awarenessp. 144
Techniques for promoting self-awarenessp. 145
Dialoguingp. 158
Open dialoguep. 158
Barriers to communicationp. 160
Techniques for overcoming barriers to communicationp. 162
The use of metaphor in dialoguep. 175
Dialoguing and solutionsp. 178
Working with self-limiting beliefsp. 180
What are self-limiting beliefs?p. 181
Coaching and self-limiting beliefsp. 183
Techniques for dealing with self-limiting beliefsp. 185
The coach's self-limiting beliefsp. 193
Dealing with emotionsp. 195
The nature of emotionsp. 198
Classifying emotionsp. 199
The function of emotionsp. 201
Coaching and emotionsp. 201
Specific techniques for working with emotionsp. 207
Overcoming resistancep. 224
What is resistance?p. 225
The coach's resistancep. 226
Some manifestations of coachee resistancep. 227
Techniques for dealing with resistancep. 227
Non-verbal communicationp. 231
Techniques for working with non-verbal signalsp. 232
Non-verbal signals during the coaching cyclep. 233
Relaxation, meditation, visualisation and trance statesp. 236
Relaxationp. 236
Relaxation techniquesp. 238
Meditation techniquesp. 243
Visualisation techniquesp. 247
Trance statesp. 251
Problem-solving techniquesp. 256
A generic model for problem solvingp. 256
A costs-benefits analysisp. 257
A force-field analysisp. 259
A SWOT analysisp. 262
Brainstormingp. 264
An options model for problem solvingp. 266
The IDEAL model for problem solvingp. 268
Role-playingp. 270
Dramatic role-playing--adopting a personap. 270
Role-playing for attitude changep. 271
The 'as if' techniquep. 272
Role-playing for skills acquisitionp. 273
Giving feedbackp. 276
Journalling and mind-mappingp. 278
Journallingp. 278
Some guidelines for journal writingp. 279
Journalling techniquesp. 280
Mind-mappingp. 289
Evaluationp. 295
Some benefits of evaluating coaching programsp. 295
Responsive evaluationp. 296
Measurement tools for evaluating outcomesp. 299
Reporting to the organisationp. 300
External evaluationp. 300
Ongoing session evaluationp. 300
Practice management and future trendsp. 303
Establishing and marketing a coaching practicep. 304
Establishing a coaching practicep. 305
Some tips for marketing your practicep. 308
Marketing in-house coaching programsp. 310
Future trends and issues in coachingp. 311
Credentiallingp. 312
Ethics and coachingp. 313
Spirituality in organisationsp. 315
Leadership and physical fitnessp. 316
Coaching temporary employeesp. 317
Future areas of researchp. 317
Coaching and business goalsp. 318
Glossaryp. 320
Bibliographyp. 327
Indexp. 331
Table of Contents provided by Syndetics. All Rights Reserved.

ISBN: 9780074711033
ISBN-10: 0074711032
Audience: Professional
Format: Paperback
Language: English
Number Of Pages: 336
Published: 28th February 2002
Publisher: McGraw-Hill Education - Europe
Dimensions (cm): 24.0 x 18.0  x 1.8
Weight (kg): 0.61
Edition Number: 1