This best-selling 'one-stop' practical guide is designed to help all information professionals become self-sufficient in answering enquiries. Step by step, it guides the reader through all stages of research, from finding out what the enquirer really wants, to providing a polished, value-added answer, with an emphasis throughout on how to make the best use of limited resources. This fully updated sixth edition features a brand new chapter on remote enquiry handling by email, SMS and social media. It has cutting-edge coverage of developments in new mobile media (smart phones and e-books), assessing new sources of information (crowdsourcing, blogs) and how to manage, evaluate and improve remote enquiry handling. The new 'Starter Sources' section provides an essential and up to date list of quality-checked reference sources, on the web and in print. Ideal for anyone who has to answer enquiries from users, in any environment, this essential manual is suitable for use in large or small libraries and information units. It's particularly valuable for information professionals and those working on enquiry desks in academic, public, school and special libraries.
About previous editions: 'Tim Owen has done a cracking job... This really is a most excellent text. The style is lively without being patronising. This title should be required reading for LIS students...' MANAGING INFORMATION 'This book is on my list of must have titles, order it for your office now!' INFONEWS
Number Of Pages: 160
Published: 18th May 2012
Publisher: Facet Publishing
Dimensions (cm): 23.4 x 15.7 x 1.4
Weight (kg): 0.294