Customer service is vital to a profitable business. Learn why customer service can make you more profit, win you more customers, and get your existing customers to spend more. This book takes you step-by-step the key elements of excellent customer service, and show you how your business can improve now and how to get your customers coming back for more.
About the Author
Pauline Rowson lives in the UK and has helped countless organizations to improve their customer service skills. She is author of several marketing and self-help books and for many years ran her own successful marketing, PR and training company. She is a popular speaker at conferences and workshops and is also the author of the popular marine mystery series of crime and thriller novels.
Series: SUCCESSFUL SERIES
Number Of Pages: 244
Published: 27th May 2010