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Six SIGMA Service : Six Sigma - MR Ade Asefeso McIps Mba

Six SIGMA Service

Six Sigma


Published: 5th May 2014
For Ages: 1 - 17 years old
Ships: 7 to 10 business days
7 to 10 business days
RRP $29.99

Six Sigma goes in to the details of improving customer service, generating business expansion and gaining knowledge about the service sectors business processes. Most service industries revolve around areas of finance, human resources and sales and marketing. Hence, Six Sigma delves deeply into the subject of soft skills. Six Sigma can be applied to a company that provides housekeeping services. Firstly, the companies working processes would need to be understood. Using the DMIAC method or the define-measure-improve-analyze-control method, Six Sigma can definitely implement quality in any industry. As the main aim of this methodology is to reduce defects, the first step would be detecting the particular defect. Secondly, data will be collected to observe how, why and how often these defects occur. Next, the Six Sigma team implements an outstanding employees method of working as the normal method for all employees. Finally, new employees are taught the correct techniques.

ISBN: 9781499365306
ISBN-10: 1499365306
Series: Six Sigma
Audience: General
For Ages: 1 - 17 years old
Format: Paperback
Language: English
Number Of Pages: 118
Published: 5th May 2014
Publisher: CreateSpace
Country of Publication: US
Dimensions (cm): 0.69 x 13.97  x 21.59
Weight (kg): 0.14