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Raving Fans! : Revolutionary Approach to Customer Service - Kenneth H. Blanchard

Raving Fans!

Revolutionary Approach to Customer Service

Paperback

Published: 30th September 1998
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With a new foreword by Ken Blanchard A straightforward and snappy guide to successful customer service from the author of the bestselling The One Minute Manager. Raving Fans, in a nutshell, is the advice given to a new Area Manager on his first day - in an extraordinary business book that will help everyone, in every kind of organisation or business, deliver stunning customer service and achieve miraculous bottom-line results. Raving Fans is written in the parable style of The One Minute Manager and uses a brilliantly simple and charming story to teach how to define a vision, learn what a customer really wants, institute effective systems, and make Raving Fan Service a constant feature - not just a passing fad. Business is in the midst of a service crisis that has left millions of disillusioned customers in its wake. Raving Fans includes startling new tips and innovative techniques that can help anyone create a revolution in any workplace - and turn their customers into raving, spending fans.

ISBN: 9780006530695
ISBN-10: 0006530699
Series: One Minute Manager
Audience: General
Format: Paperback
Language: English
Number Of Pages: 160
Published: 30th September 1998
Publisher: HarperCollins Publishers
Dimensions (cm): 19.7 x 12.9  x 1.0
Weight (kg): 0.12