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Improving the performance of your employees involves one of the hardest challenges in the known universe: changing the way they think. In constant demand as a coach, speaker, and consultant to companies around the world, David Rock has proven that the secret to leading people (and living and working with them) is found in the space between their ears. "If people are being paid to think," he writes, "isn't it time the business world found out what the thing doing the work, the brain, is all about?" Supported by the latest groundbreaking research, "Quiet Leadership" provides a brain-based approach that will help busy leaders, executives, and managers improve their own and their colleagues' performance. Rock offers a practical, six-step guide to making permanent workplace performance change by unleashing higher productivity, new levels of morale, and greater job satisfaction.
"Essential reading for any leader who has ever wondered 'Why don't people do what I tell them to do?.'"--Elisa Mallis, Human Performance Consultant, Accenture, London
| Acknowledgments | p. xi |
| Introduction | p. xiii |
| Why Should Leaders Care About Improving Thinking? | p. xix |
| Recent Discoveries About the Brain That Change Everything | p. 1 |
| The Brain Is a Connection Machine | p. 3 |
| Up Close, No Two Brains Are Alike | p. 7 |
| The Brain Hardwires Everything It Can | p. 11 |
| Our Hard Wiring Drives Automatic Perception | p. 14 |
| It's Practically Impossible to Deconstruct Our Wiring | p. 19 |
| It's Easy to Create New Wiring | p. 22 |
| Summarizing the Recent Discoveries About the Brain | p. 27 |
| The Six Steps to Transforming Performance | p. 29 |
| About the Six Steps | p. 29 |
| Think About Thinking | p. 35 |
| Let Them Do All the Thinking | p. 36 |
| Focus on Solutions | p. 45 |
| Remember to Stretch | p. 50 |
| Accentuate the Positive | p. 58 |
| Put Process Before Content | p. 66 |
| Listen for Potential | p. 72 |
| A New Way to Listen | p. 76 |
| The Clarity of Distance | p. 78 |
| Step 3 Speak with Intent | p. 85 |
| Be Succinct | p. 87 |
| Be Specific | p. 92 |
| Be Generous | p. 94 |
| A Word on Digital Communications | p. 97 |
| Dance Toward Insight | p. 101 |
| The Four Faces of Insight | p. 103 |
| The Dance of Insight | p. 110 |
| Permission | p. 112 |
| Placement | p. 118 |
| Questioning | p. 123 |
| Putting Permission, Placement, and Questioning Together | p. 134 |
| Clarifying | p. 139 |
| Putting the Dance Together | p. 143 |
| Create New Thinking | p. 151 |
| Current Reality | p. 153 |
| Explore Alternatives | p. 159 |
| Tap Their Energy | p. 163 |
| Putting the Create Model Together | p. 167 |
| Follow Up | p. 173 |
| Facts | p. 175 |
| Emotions | p. 176 |
| Encourage | p. 177 |
| Learning | p. 178 |
| Implications | p. 179 |
| New Goal | p. 180 |
| A Summary of the Six Steps | p. 184 |
| Putting the Six Steps to Use | p. 187 |
| Using the Six Steps to Help Someone Solve a Problem | p. 189 |
| Using the Six Steps to Help Someone Make a Decision | p. 197 |
| Using the Six Steps to Give Feedback | p. 203 |
| Giving Feedback for Great Performance | p. 204 |
| Giving Feedback for Below-Par Performance | p. 210 |
| Giving Feedback for Poor Performance | p. 213 |
| Using the Six Steps with Teams | p. 216 |
| Using the Six Steps with Children | p. 223 |
| Applying the Six Steps to a Whole Organization | p. 231 |
| In Conclusion | p. 233 |
| Glossary of Terms | p. 235 |
| Resources | p. 243 |
| Notes | p. 245 |
| Index | p. 253 |
| About the Author | p. 261 |
| Table of Contents provided by Ingram. All Rights Reserved. |
ISBN: 9780060835910
ISBN-10: 0060835915
Audience:
General
Format:
Paperback
Language:
English
Number Of Pages: 288
Published: October 2007
Dimensions (cm): 20.2 x 13.6
x 1.8
Weight (kg): 0.226
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