In an economic climate where cuts are becoming the norm, a boutique library service may seem a contradiction. In some academic libraries the trend is still towards centralisation programmes or offering generic services. However, the student as the customer now has an even greater vested interest in the learning process as their financial commitment increases and they are demanding better services. Personalised library services are tailored with a specific clientele in mind and will provide the enhanced service demanded by today's students. These services need not cost more money; but they do require inventive and customer-facing staff. They celebrate and promote collaborative ventures along with excellent communication and marketing. This book unpacks the boutique model and is full of practical advice, supported by a unique set of case studies reflecting international practice including Australian, American and Russian and UK library services.
Preface; Introducing the boutique approach, Andy Priestner and Elizabeth Tilley; Face-to-face value: personalised communication strategies, Andy Priestner; Library space and designing for a boutique library service in the USA, Beatrice Pulliam. Case Studies (I): Students as consultants: SKOLKOVO Moscow School of Management, Helen Edwards; Research postcards at London School of Economics, Michelle Blake and Nicola Wright; Boutique at the Faculty of Education, Angela Cutts; Personal space for study: meeting real needs, Elizabeth Tilley. Library technologies for boutique services, Tim Wales; Maximising value, enhancing learning: boutique teaching and training, Chris Powis; Digital literacy support for researchers: the personalised approach, Jane Secker. Case Studies (II): A voice in the wilderness: personalised library services in a virtual environment, Margaret Westbury; Integrating information skills into the curriculum: the next step, Veronica Lawrence; Online outreach and tailored training: the English Faculty library at Oxford University, Kerry Webb; Boutique influences on structures and lifelong learning at Australian Catholic University, Tatum McPherson-Crowie. Marketing personalised services, Emma Thompson; The cost-effective service: is personalised possible?, Elizabeth Tilley; Evaluating the impact of the boutique library, David Streatfield; Implementing and managing boutique, Andy Priestner and Elizabeth Tilley; Index.
Number Of Pages: 224
Published: August 2012
Dimensions (cm): 23.4 x 15.6