Paperback

Published: 3rd March 2011

Ships: 7 to 10 business days

RRP $63.99

$58.40

 Add to Wishlist

Click on the Google Preview image above to read some pages of this book!

* Written in line with the revised QCF Framework to offer authoritative coverage of the new 2010 NVQ/SVQ Customer Service standards. * Covers the mandatory, most B-category units, and most popular optional units with additional support for the Technical Certificate and Functional Skills. * Highly illustrated units and varied activities meant that candidates are kept engaged and can access the information they need quickly. * Office Life case studies show learners how the qualification supports their working life and provides practical best-practice tips for making the most of their career. * Assessment guidance features throughout offer advice on how to prepare for assessment, and how candidates can achieve their best. * Suitable for all awarding organisations, including C&G, EDI, Edexcel, OCR and VTCT.

ISBN: 9780435046897
ISBN-10: 0435046896
Series: NVQ Administration
Audience: Tertiary; University or College
Format: Paperback
Language: English
Number Of Pages: 288
Published: 3rd March 2011
Dimensions (cm): 27.6 x 21.9  x 1.4
Weight (kg): 0.772