By: Peter Fairbrother (Editor)

Hardcover

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This book addresses the key debates about public services reform in the last decade. The focus is on providing a detailed and critical analysis of both the restructuring of the public services, the emergence of a more managerially-organised public service and trade union responses to those developments.

The main aims fo the book are to open up the debates about the restructuring of the central administrative structures in two liberal democratic states, to provide a rigorous empirical basis to studies about public service reform and to lay the foundation for addressing arguments about the relationship between restructuring of modern states and trade union responses to these processes.

"This book provides a cogent and systematic analysis of the impact of New Public Management (reinvention) upon organized labor in the civil service. As such, it contains important lessons for politicians and public managers on the consequences and implications of bureaucratic change upon the workers who are most instrumental in making government work, the front-line service providers." Steven Hays (University of South Carolina, USA)

Contents, Chapter 1: Opening up the State, Part One: Setting the Scene , Chapter 2: Management and Trade Unions: A Conceptual Analysis, Chapter 3: Pathways to Change, Chapter 4: Addressing Change: Public Service Trade Unions, Part 2: The New Public Services , Chapter 5: Reorganising Public Service Management: Fads and Fashions, Chapter 6: Work Organisation and Activity in the Public Services, Chapter 7: Working with Citizens or for Customers? Public Service Delivery and the Customer Focus', Part 3: Negotiation, Bargaining and Representation , Chapter 8: The State and State Industrial Relations, Chapter 9: Representing the Future of State Workers, Part Four , Chapter 10: Conclusion

ISBN: 9780415443333
ISBN-10: 0415443334
Series: Routledge Studies in Employment and Work Relations in Context
Audience: Professional
Format: Hardcover
Language: English
Number Of Pages: 288
Published: 15th July 2012
Dimensions (cm): 23.4 x 15.6