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ITIL For Dummies : For Dummies - Peter Farenden

ITIL For Dummies

For Dummies


Published: 24th April 2012
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RRP $48.95

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Published: 8th March 2012
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ITIL For Dummies provides an easy-to-understand introduction to using best practice guidance within IT service management. It breaks down the 5 stages of the service lifecycle into digestible chunks, helping you to ensure that customers receive the best possible IT experience. Whether readers need to identify their customers' needs, design and implement a new IT service, or monitor and improve an existing service, this official guide provides a support framework for IT-related activities and the interactions of IT technical personnel with business customers and users.

* Understanding how ITIL can help you
* Getting to grips with ITIL processes and the service lifecycle
* Implementing ITIL into your day to day work
* Learn key skills in planning and carrying out design and implementation projects


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ITIL For Dummies

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ITIL Foundation must read!


from Armidale NSW AU

About Me Casual Reader

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  • Easy To Understand
  • Informative
  • Relevant
  • Well Written


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    Comments about ITIL For Dummies:

    Used this to study before ITIL foundation exam. BLITZED it, largely due to the easy to understand content!

    Comment on this review

    Introduction 1

    Part I: How ITIL Can Help You 7

    Chapter 1: Managing IT Services: Welcome to the World of ITIL 9

    Chapter 2: Using the Building Blocks of ITIL 19

    Chapter 3: Outlining the Structure of ITIL 37

    Part II: Getting to Grips with the Service Lifecycle and the Processes 61

    Chapter 4: Thinking It Through: Service Strategy 63

    Chapter 5: Are We All Agreed? Service Design Part 1: The Relationship Management Processes 95

    Chapter 6: Designing Services to Be Fit for Use: Service Design Part 2: The Warranty Processes 117

    Chapter 7: Getting Physical: Service Transition 139

    Chapter 8: Making Services Work Every Day: Service Operation 167

    Chapter 9: Striving to Do Better: Continual Service Improvement 195

    Part III: Getting Practical 215

    Chapter 10: Implementing ITIL 217

    Chapter 11: Getting Carried Away: Using Service Management as a Strategic Asset 245

    Chapter 12: Going Back to the Drawing Board: Design Projects 265

    Chapter 13: Organising the Troops: Transition Projects 281

    Part IV: The Part of Tens 301

    Chapter 14: Ten Ways to Help ITIL Work for You 303

    Chapter 15: Ten Key Bits of ITIL: Some Possible Quick Wins 309

    Chapter 16: Ten Places to Go for Help 317

    Part V: Appendixes 323

    Appendix A: Getting Qualified in ITIL 325

    Appendix B: Glossary 333

    Appendix C: Cross Referencing Processes 349

    Index 355

    ISBN: 9781119950134
    ISBN-10: 1119950139
    Series: For Dummies
    Audience: Professional
    Format: Paperback
    Language: English
    Number Of Pages: 392
    Published: 24th April 2012
    Country of Publication: US
    Dimensions (cm): 23.3 x 18.6  x 2.2
    Weight (kg): 0.7
    Edition Number: 1