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ITIL For Dummies : For Dummies - Peter Farenden

ITIL For Dummies

For Dummies

Paperback

Published: 24th April 2012
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Published: 8th March 2012
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ITIL For Dummies provides an easy-to-understand introduction to using best practice guidance within IT service management. It breaks down the 5 stages of the service lifecycle into digestible chunks, helping you to ensure that customers receive the best possible IT experience. Whether readers need to identify their customers' needs, design and implement a new IT service, or monitor and improve an existing service, this official guide provides a support framework for IT-related activities and the interactions of IT technical personnel with business customers and users.

* Understanding how ITIL can help you
* Getting to grips with ITIL processes and the service lifecycle
* Implementing ITIL into your day to day work
* Learn key skills in planning and carrying out design and implementation projects

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ITIL For Dummies
 
4.5

(based on 2 reviews)

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5.0

Bought this book and passed the exam first go.

By 

from Perth

About Me Rarely Read

Verified Buyer

Pros

  • Easy To Understand
  • Informative
  • Relevant
  • Well Written

Cons

    Best Uses

    • Reference

    Comments about ITIL For Dummies:

    Easy to read

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    (1 of 1 customers found this review helpful)

     
    4.0

    ITIL Foundation must read!

    By 

    from Armidale NSW AU

    About Me Casual Reader

    Verified Buyer

    Pros

    • Easy To Understand
    • Informative
    • Relevant
    • Well Written

    Cons

      Best Uses

      • Reference

      Comments about ITIL For Dummies:

      Used this to study before ITIL foundation exam. BLITZED it, largely due to the easy to understand content!

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      Introduction 1

      Part I: How ITIL Can Help You 7

      Chapter 1: Managing IT Services: Welcome to the World of ITIL 9

      Chapter 2: Using the Building Blocks of ITIL 19

      Chapter 3: Outlining the Structure of ITIL 37

      Part II: Getting to Grips with the Service Lifecycle and the Processes 61

      Chapter 4: Thinking It Through: Service Strategy 63

      Chapter 5: Are We All Agreed? Service Design Part 1: The Relationship Management Processes 95

      Chapter 6: Designing Services to Be Fit for Use: Service Design Part 2: The Warranty Processes 117

      Chapter 7: Getting Physical: Service Transition 139

      Chapter 8: Making Services Work Every Day: Service Operation 167

      Chapter 9: Striving to Do Better: Continual Service Improvement 195

      Part III: Getting Practical 215

      Chapter 10: Implementing ITIL 217

      Chapter 11: Getting Carried Away: Using Service Management as a Strategic Asset 245

      Chapter 12: Going Back to the Drawing Board: Design Projects 265

      Chapter 13: Organising the Troops: Transition Projects 281

      Part IV: The Part of Tens 301

      Chapter 14: Ten Ways to Help ITIL Work for You 303

      Chapter 15: Ten Key Bits of ITIL: Some Possible Quick Wins 309

      Chapter 16: Ten Places to Go for Help 317

      Part V: Appendixes 323

      Appendix A: Getting Qualified in ITIL 325

      Appendix B: Glossary 333

      Appendix C: Cross Referencing Processes 349

      Index 355

      ISBN: 9781119950134
      ISBN-10: 1119950139
      Series: For Dummies
      Audience: General
      Format: Paperback
      Language: English
      Number Of Pages: 392
      Published: 24th April 2012
      Country of Publication: US
      Dimensions (cm): 23.6 x 19.2  x 2.1
      Weight (kg): 0.7
      Edition Number: 1