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ITIL 2011 at a Glance

Springerbriefs in Computer Science

Paperback

Published: 1st July 2012
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"ITIL(R) 2011 At a Glance" is an important update to the internationally-recognized ITIL(R) best practices for IT Service Management. "ITIL(R) 2011 At a Glance" provides graphical and textual memory joggers for the primary concepts of those best practices. IT organizations worldwide are implementing ITIL(R) as a vehicle for improving IT service quality and improve return on investment for IT services. This book is an update based on the ITIL 2011 Update. The desk reference's unique graphical approach will take otherwise complex textual descriptions and make the information accessible in a series of consistent, simple diagrams. "ITIL(R) 2011 At a Glance" will be of interest to organizations looking to train their staffs in a consistent and cost-effective way. Further, this book is ideal for anyone involved in planning consulting, implementing, or testing an ITIL(R) implementation.

Introduction.- List of ITIL Processes.- Service Strategy.- Service Design.- Service Transition.- Service Operation.- Continual Service Improvement.

ISBN: 9781461438960
ISBN-10: 1461438969
Series: Springerbriefs in Computer Science
Audience: Professional
Format: Paperback
Language: English
Number Of Pages: 104
Published: 1st July 2012
Dimensions (cm): 23.4 x 15.6  x 0.5
Weight (kg): 0.171